Service stations service near New Castle, DE

very helpful and accommodating

My truck had clunking noise. I already took it to 2 other shops and they couldn't figure out problem. Victor at Signature was able to diagnose and fix my truck the same day it was dropped off! He was very informative and answered all my questions. I would definitely recommend this shop and will return here if I need any additional repairs and for vehicle maintenance.

I made an appointment for a groupon I had purchased. It included an oil change, tire rotation, brake and wheel alignment check, plus a hand car wash. I was informed my alignment was off, so I purchased the wheel alignment. My tire rotation couldn t be completed because I didn t have my wheel lock key, my fault. It took them TWO hours to complete an oil change and wheel alignment for a scheduled appointment! Entirely too long! They didn t even hand wash my car. Who knows what else they didn t complete. They didn t leave any desire for me to return. It was a #$%$ poor job accompanied with an underwhelming sales associate. Unacceptable. Non-existent customer service. Will never return. DO NOT trust them, Do Not go there!

This place is reliable, honest, neither slow nor fast, and is economical. It is best to call them during working hours, describe the issue(s), and set an appointment for drop off. They allow you to drop the keys through a mail slot and leave your car if dropping off before they open. They call you if there are issues and when the auto is ready for pick up. They offer great services, at good prices, give decent estimates, and communicate any issues during the process. The only drawback is that Tom is kind of a curmudgeon. He is a very honest and trustworthy person, but is grumpy nine times out of ten. My wife and I have been going to Stephanou's for about seven years or so. They are awesome.

WARNING! If you take the pandemic seriously do not use this business. I went to drop off my car for brake work. The clerk did not wear a mask nor keep 6 ft distance. When I asked him to put on a mask, he said that the virus is BS. When I explained I take care of elderly parents, he said the virus is a joke. When I complained to the manager who also did not put on a mask, I got lip service and no apology. Do not use this company unless you do not believe in science.