Buick service near New Castle, DE

This place is reliable, honest, neither slow nor fast, and is economical. It is best to call them during working hours, describe the issue(s), and set an appointment for drop off. They allow you to drop the keys through a mail slot and leave your car if dropping off before they open. They call you if there are issues and when the auto is ready for pick up. They offer great services, at good prices, give decent estimates, and communicate any issues during the process. The only drawback is that Tom is kind of a curmudgeon. He is a very honest and trustworthy person, but is grumpy nine times out of ten. My wife and I have been going to Stephanou's for about seven years or so. They are awesome.

Awesome, awesome, awesome.. So attentive to detail, I feel like I had a new car. Thanks, Pro Auto!

I took my Volvo here because they said they were Volvo certified - they are not. Although the car was running perfectly fine, we wanted them to check out a "Check transmission next service" message. Three thousand dollars later, the message is still there and the car is stone cold dead in my driveway. They said there is nothing more they can do - and they were RUDE about it. Also, a Volvo mechanic told me that they charge at least 1 1/2 times what others charge. DO NOT TAKE YOUR CAR HERE.

I want to say first this Shop was so friendly and helpful. I had got in car accident on Sunday. Called them Monday morning and my guy who I deal with, was out sick, so the Girl at the front desk, Cat got my car over to their shop right away! I even had the wrong phone number! I call the fax machine & Cat knew to call me back... Anyway, the whole experience was seamless, professional, and easy! They even dealt with my insurance company! I will recommend this Hart's Auto Carriage to everyone I know for sure. Go here you will be very Happy! Mrs. Liu

everybody who works there our very nice most of all they don't rip you off and they do a great job and fast on your car I will never go anywhere but to 11th street auto thank you guys

Consistently great work!