I've been at the mercy of my car before and I've never been a fan of m... read more I've been at the mercy of my car before and I've never been a fan of major car repairs & the maintenance bill that follows.... Mack's Auto-Tech Inc. to the rescue. This place is OUTSTANDING!!! The staff are on a higher level! The first impression was family,friends and just all around helpful! I had some issues needing resolved and these amazing people went above AND beyond. . . way beyond!!! The service was quick and precise. The staff was more than helpful in explaining what repairs I needed and why I needed them. Diane, at the front desk and Ashton, the shop manger were so warm and inviting. It felt amazing to feel safe in giving my business to such a truly personal team of individuals. Mack's Auto-Tech takes care of their customers on a very personal level and it was far beyond the, "take a number and get in line" vibe that I'd experienced at other repair shops. If you want to feel safe giving your hard earned money away, I absolutely recommend you take your vehicle to Mack's AUto-Tech. They have earned life long customers from my family! Thanks, The Henry's!!
WOMEN BEWARE!!!! I have personally taken our other three vehicles t... read more WOMEN BEWARE!!!! I have personally taken our other three vehicles to this store to have tires installed that I purchased online without issue. HOWEVER, this is the first time I have sent one of my kids up there to have it done without prior coordination through myself. My 24 year old daughter was told $360 + tax to have tires installed, an oil change and three wipers installed. Having been a vehicle mechanic myself for 30 years, a UH-60 Blackhawk mechanic in the Army for 21 years, holding an FAA Airframe and Powerplant license to work on anything that flies commercially, I think I might know a thing or two about tires. However, as a 100% Disabled Veteran due to my service in Iraq, I cannot always take my college kids to the tire store. The people at this store told my daughter her alignment was out. I had the alignment done about a year ago and there was absolutely ZERO indication of an out-of-alignment condition with over 20k miles put on the vehicle since the last alignment. The people at this store also chose to preemptively quote her a replacement cost for all four TPMS sensors. These sensors are NOT required to be replaced with each tire replacement. Sure, one or two MIGHT be broken by an irresponsible shop, but they ARE NOT so fragile as to require a quote for replacement before the vehicle is ever pulled into the bay. This is a 2012 Ford Escape. These newer vehicles have highly durable TPMS sensors. While talking to the person at this store on the phone, I told him that I knew for a fact the alignment was good. He immediately went to the TPMS replacement. Didn't even indicate that the alignment was or was not needed, and it IS NOT needed since the vehicle doesn't pull AT ALL. Just went right to the TPMS. My daughter told me the manager walked away from this employee the second I got on the phone with him and would NOT come back to the phone. PLEASE get informed. PLEASE do not use this store for your needs unless you're a guy who knows something about cars because these people here will out right rip you off.
I traveled to Crestview from Ohio to visit my Son who is stationed in ... read more I traveled to Crestview from Ohio to visit my Son who is stationed in the area (Army) . As soon as I arrived I had a total disaster with my Van. Working from a local residents recommendation, I contacted Macks Auto. I dropped off my van and in 24 hours was able to pick it back up and have it for the rest of my stay, as well as for the long trip home. Mack's Auto went above and beyond the call when it came to the speed of the repair, chasing down parts etc. Dianne kept in constant contact with me via phone which really eased my concerns and helped me enjoy my precious time with my Son, knowing the vehicle was in good hands. A great company, and great people!!!!!!!!!!!!!!!!!!!!!!
