Do not use this body shop for your repairs. They lie and cheat. Citrus... read more Do not use this body shop for your repairs. They lie and cheat. Citrus Collision was paid for multiple new parts by my insurance company, they instead chose to purchase a recycled part. It looked horrible and was covered in deep scratches on the back window. (See picture) When asked about it, a man by the name of Don said it was new. He then handed the phone to the owner, Gene. I overheard Don in the background saying “she knows the lift gate isn’t new and already called the insurance company” Gene then got on the phone and admitted he bought a recycled part, saying it was the only way he could make money! Outright admitted insurance fraud and acted like it was acceptable. This is why I said they cheat. If they had wanted to substitute a recycled part, they were required to notify our insurance company as well as me, the customer for approval. Gene then proceeded to tell me the insurance company allows him to do this and gives him alternate vendors. This is why I said they lie. The estimate from the insurance company specified the lift gate was to be new and was not an option for an alternate supplier. Our car was returned absolutely filthy inside. It was covered in dust from being in a body shop that resembled a junk yard for three weeks. They had told me they would clean the carpet area and seat where an entire soda had been spilled in the accident, they never did. This was another lie. In addition to the poor quality of workmanship, they are probably the rudest, most condescending group of men I have ever encountered. They did not want me to call and ask for an update and got nasty when I did. They told me the car would be done on 8/7, I called to confirm the day prior and was told it would not be completed the day they had told me. Don said he had no idea who called and told me that. It was another week before it was done. They had our car for 22 days from the date insurance approved it and they still could not do a basic decent job. If you choose to use Citrus Collision be prepared to be treated badly, lied to and ripped off with parts that are not what an insurance company specified. Overall this was probably the worst customer service I have experienced in 30 years.
My wife got rear-ended and the guys insurance company sent her to this... read more My wife got rear-ended and the guys insurance company sent her to this place, the bumper still had a dent in it when she brought it home and isn't even clipped properly on one side (oh but it's not their fault it was already like that, uh yeah she got rear-ended duh) anyways, something happened while it was there and they broke her brake lines and sent her off with brakes that dont work!
I had DAVE the owner detail my 2005 Lifted Excursion that is in MINT C... read more I had DAVE the owner detail my 2005 Lifted Excursion that is in MINT CONDITION. One of Dave's employees used ACID on my Weld Racing Chrome Rims. They etched the rims and they are ruined. $2,500.00 of rims trashed. Dave made payments (he must not have insurance) he paid $200.00 towards the $2,500.00 He has stopped making payments and has abandoned me. I would not allow him to touch my car for fear that he would trash it as well. You will be left out in the cold. Stay clear of this company.
