Tune up service near Orlando, FL

I live in Clermont and needed my recently purchased 2007 GTI worked on so I called one of the local major dealerships and was told they did not work on Volkswagen. After asking for a recommendation I was told by the person on the other end of the line that in fact his really good friend owned his own repair shop and they worked exclusively on Volkswagens; the name of the company was called Jason's Bug Ranch. I tool the information and called to make an appointment; during that call they made the exception of accommodating me even though they usually don't do anything major on Saturdays. When I arrived there were Volkswagens everywhere and after speaking with Jason it was obvious he was an authority on the brand, how they operate, function and how they should be repaired. He shared with me that he does not believe in trying to scare customers into spending more on repairs than is necessary; he believes some repairs are more urgent than others and it's his job to educate his customers about the urgency or lack there of for each repair need and I find that refreshing. That approach significantly increases the chance that the customer will return to him when necessary because consumer trust is hard to earn. Jason spent 45 minutes working on my car and asked me to bring it back when he had more time to repair it correctly; he gave he an entire in depth diagnostic report of my car of which there were many and didn't charge me a dime; he trusted that I would return and I did. Jason and Nate know what they're talking about when it comes to VW and surprisingly very friendly and approachable. Since having my car repaired there it has been running like a champion especially considering the car has 204k miles; it runs like new, very strong, very fast! I will recommended Jason's Bug Ranch to anyone wanting to repair their Volkswagen.

We pride ourselves on being the one stop shop for your automotive needs in the Winter Garden Florida area. Our services include Auto Body, Paint Repairs, Generally anything Bumper to Bumper, with Mater ASE Certified Technicians, and so much more. Over 25 years Excellence serving the Repair Industry and are Professionally trained with Superior Skills in Any Make & Model Repairs - whether Diesel Engines, Buses, Vans, Trucks, All Foreign/Domestic Vehicles, Commercial Fleets, Trailers, Campers, Various Transportation Vehicles, we have even done Boats. At Main Street Collision we are as PASSIONATE about your ride as you are!!

PLEASE READ: I'm not one to normally write bad reviews as I usually just write this type of thing off as a learning experience and move on. But having now had a couple days to think, I just can't ignore the way this business treated me. After getting several recommendations I decided to bring my wife's vehicle here to address an overheating issue. The staff were all very friendly and I dropped the vehicle off feeling hopeful that I would have a better experience here than I'd had at other businesses. I received a call from these guys about 3 hours later where they explained what was causing the issue and how they would repair it. This was further reassuring to me as I knew what the problem was before taking them the vehicle and had even researched what it was likely going to cost to repair. The gentleman I spoke with was very friendly and said he'd even be able to offer me some coupons or discounts off whatever the cost would be. I thought "great, these guys know how to treat customers." We hung up the phone without him actually going over what the cost would be but I figured whatever it was would be reasonable given how minor the repair was. A couple hours later I received another call stating the vehicle was ready and good to go. After a little more friendly banter I told him I'd be down later to pick up the vehicle and before hanging up I asked him what the final bill was. He quoted me for 1.3 hrs. of labor plus parts and again mentioned that the final bill would of course be less with any added discounts he could get me. Mind you, I had already researched the cost of the part he replaced so when he told me the total cost I thought he was surely joking. All the van needed was a heater hose assembly which is available online for as low as $25. As this part is easily removed and replaced, I was a little taken aback by the 1.3 hours he says it took but was floored when he quoted me $589! He responded to my disbelief by again saying he'd be able to lower that with some coupons or other discounts and I hung up wondering what the heck the deal was. When I later went to pick up the vehicle, I took a peek at the initial bill and it wasn't $589, it was $627! They must have known I was about to lose it so they pretended to act as if they didn't know why it was so high and disappeared into the garage to presumably speak with the mechanic. They returned and started typing something on the computer and eventually asked me to come around and look at their screen. They showed me an invoice which was supposed to show their cost for the hose assembly which was $105. They discounted some of the other items and reduced the bill down to a final charge of $398.78. I usually avoid dealerships due to their high labor rates ($130+/hr) and endless maintenance recommendations but I'm quite sure even they wouldn't have charged such a ridiculous amount. I guess I should be happy that instead of paying the $262.57 they originally wanted to charge me for a $25 hose assembly I ended up only paying $145 (after markup)! By avoiding the $130+/hr. labor at the dealership I was fortunate enough to have paid $185.90 at only $143/hr., though once you include the labor they added in for draining whatever was left in the radiator I actually paid them $217.49 for 1.3 hrs. labor. To be fair, they did give me a $6.48 discount on the $14.99 gallon of antifreeze they advertise for $12.74 on their website. Even ignoring the $26 in taxes I still ended up paying about twice as much as I should have by the time I left there. It was in looking over my receipt again that the egregiousness of what transpired hit me. The strategy of overcharging me a ridiculous amount only to get me to accept them still grossly overcharging me worked flawlessly. My brother's a mechanic up north in Michigan and even he was shocked that a corporately owned establishment could be so brazen and figures these guys must work on some type of commission. If you value your money, do yourself a favor and don't lose any to these guys, they'll steal as much from you as you'll let them.

Oviedo Auto Repair is a family-owned & operated auto repair shop. For over three decades, we have provided Oviedo and surrounding areas with honest, dependable, high-quality auto repair service you can trust. Oviedo Auto Repair utilizes current technologies to diagnose and repair vehicles and that is coupled with many years of experience and current ASE certifications. We offer monthly specials & military/student/senior discounts! Call us at 407-977-1733 or 407-977-4533. Check out our website for specials, coupons and more info at www.oviedoautorepair.com http://oviedoautorepair.brandyourself.com/ http://www.facebook.com/robert.maratta.1 http://www.linkedin.com/pub/oviedo-auto-repair/17/581/7b6/ http://twitter.com/oviedoautorepai http://plus.google.com/113342466930720189067/posts