Oil change service near Pensacola, FL

PB Automotive Service Center is an auto repair shop in Pensacola, FL that has been serving the local community with car maintenance, repairs and service since 1982. We specialize in a broad range of services including automobile air conditioning service, brake service, check engine light repairs and auto tune up service in Pensacola and more. We are also a reliable source for tire service and towing service in Pensacola. We are dedicated to offering the highest quality auto repair services that are competitively priced along with first rate customer service. Whether you are looking for automobile ball joints, muffler shop, brake shop or tire shop in Pensacola, PB Automotive has the quality workmanship and expertise to meet your needs. Let us service your vehicle today. Call for a free estimate!

I’ve been a customer here for 7 years now, and am always very pleased with the service. But today, today was completely different. I pulled in, and right away the employees were a little hostile with a van owner. I didn’t get the context, but was taken aback at how they were speaking to this gentleman….I originally thought, “Huh? Maybe the customer was being ridiculous. ??????? ” But then I pulled into the bay. A different guy started gathering my information - and I interrupted him stating, “I should be in the system.” - and did it with a smile, of course. ?? The guy responded “Well first off, we’re a new company, and have taken everything over. Prices and everything have gone up. If you don’t want to give us your information, I’m happy to let you go, so you can go somewhere else.” ???????????? Wtf????? I thought for a second, then asked “We’ll how much are the price differences. He spouted out all the new prices and I then said, “Well sir - I think I WILL take my business elsewhere.” The price was $20 more than I paid at my last visit. So yikes ?? but that wouldn’t have mattered if he had been polite in any manner. I still need an oil change. He started to walk away, but before I pulled out of the bay, I asked him back over to my window- and said “Just from a customer service standpoint - you might not want to tell your customers they go somewhere else. In case you’d like to learn something today.” He quickly rolled his eyes, walked back to the front of the car, and motioned me out as he yelled to the guy below “She doesn’t want service.” While pulling out, another vehicle (a work truck) was pulling in next to me - and the employees trashed him and his driving as he was pulling in. Overall - those men were all jerks. Within 10 min, I witnessed 3 different employees talking trash and acting like pure jerks straight to the customers and they created an environment I wish to be NO part of.

Excellent Service work every-time.

Prince Auto Service is a fully licensed mobile auto mechanic service that services all types of cars, makes, models. We will come to you wherever you are. We guarantee the lowest prices on work performed on your vehicle as we are amongst the lowest in town. We pride ourselves on our customer satisfaction feedback and our close attention to detail. As a newly founded business, we strive to provide quality repair service at a fraction of the cost. We realize that each client relationship is built on trust and we do not take this lightly. Like most Americans, are cars are what transports to and from our jobs, important appointments and unforgettable family vacations. Let us worry about your car and get the job done right the first time. Through our diagnostic skills, we make a plan to optimize your car for the road. Give us a call to schedule an appointment today.

DO NOT TRUST THEM! Several years ago the Pep Boys was a great place to go for service. Recently, the management has changed and the focus is obviously on the up-sell. Last week I took my car in for an oil change and tire repair (nail in tire). Three hours later I received a call that the tire could not be repaired and I would need to purchase a new tire ($150+). After I explained that I purchased the tire there and had hazard coverage the manager Kyle replied "Oh I didn't notice." Well it's a good thing I KNEW what I had purchases. Once he checked the computer the cost of the tire dropped to $55. Kyle then informed me that I need a special engine treatment or the car's engine would be damaged during the upcoming cold weather. I explained to Kyle that my finances were limited and he stated that the cost would be $49.00. I asked for more information because I was afraid I was being taken advantage of and after Kyle's explanation I felt that it was a vital service. I said to Kyle "With the tire at $55 and the engine service at $49, my total cost will remain around $100 so I guess I better get the engine taken care of too." When I arrived to pick up the car, Al was very nice and explained that the Engine service was $99, but I explained that Kyle said it was $49. Al called Kyle as Kyle had conveniently left for the day. When Al finished his phone call he stated that Kyle said it was $99. Knowing it was not Al's fault I simply paid my bill which now was nearing $200! Upon arriving home BROKE and disheartened by the downturn in service and management at a place I use to rely on, I told the story to my son. My son (who typically drives this car) went out to the car and came back with a receipt from 3 months ago showing the car had a complete engine inspection and service from Mazda (including a computer report on the engine). I now know NOT to trust Kyle and my local Pep Boys! Sadly, a place I've used since it opened is now off the list of trusted places. Just another stereotypical, take advantage of people repair shop.

They did a great job fixing my crown Vic. Fast service and affordable. Josh Davis