Took my car 2000 Chrysler Sebring in for running hot, replaced the tim... read more Took my car 2000 Chrysler Sebring in for running hot, replaced the timing belt, water pump, and "other stuff" that needed replaced. I paid between 600.00-800.00 cash. Less than two months later my car starts running hot again, took it back in to have it looked at because it was doing the very same thing it was when it was taken in the first time. They could not see it then because they didnt have time, drove it home, and took it back today, two days later. I was told the raditor was busted and there was a rod knocking in the motor now, it wasnt knocking two months ago when I gave them all the money I had to fix all the "other things" wrong with it. They totally stated that it was my sons fault because he drove the car, he didnt know it was hot until he drove it and then it started running hot!. They also told us that there were motor mounts that needed replaced when they fixed the other stuff; but I was never led to believe that it was critical that it be fixed right or that it would completely make my car worthless in less than two months, what person would have put that kind of money in a car and not fix something that would tear it up in a few weeks, that doesnt make sence. Money is hard to come by and my husband was in ICU just having had a liver transplant two days before they "fixed" my car. I fell like I was taken for my money, they dont see it that way and that is OK. But I do. If I had been told that motor mounts would have busted the radiator or that '3 of 4' were broken I would have fixed them. How much more could they have been?? They called me to fix something else on it. I obviously signed the receipt stating that motor mounts were broken when I picked up the car, but I remember asking would it cause the motor to fall out and the mechanic said no there was time to fix it, and I sure didnt know it would blow up the motor, he didnt tell me that. The owner graciously make suggestions to me that I could try in order to maybe get back some of "the
I am extremely disappointed with the service that I received. My servi... read more I am extremely disappointed with the service that I received. My service advisor was Rick Moore. He was pleasant enough, but either he was putting up a front or just was not intelligent. I own a Ford Focus, so when I had problems I decided to go to Ford. I didn't buy my car there, the dealership where I bought my car is much too far away because I moved. I did not receive what I was hoping for. My husband advised me not to go there, but I thought Ford would be willing to take care of their own. I suspected that I was having an alternator problem because of what was going on w my car and I said as much so I asked them to check it. I drove the car to the dealership with no issues at all. I had no lights on to indicate any problems and my car was acting normal. I gave it over to the service center and got it back in WORSE condition. Rick Moore told me that I needed to have my alternator replaced and that my battery was "melted" so that I would need to buy a new battery too. I told him that I wanted to consult with my dad first. I spoke with my dad and brother about it and they said that they could do all the work themselves, so I kindly told Rick that I would be taking it to them to work on. Its the holidays and times are tough. Money is tight, so I decided to go the cheaper route. When my car was "ready" Rick told me that he didn't think it would make it out of the lot. I got in the car and the whole thing was shaking. I put it in drive and the car just shut itself off and I couldn't get it to turn back on. I was really confused because I drove there just fine and it obviously worked good enough for them to move it in and out of their shop, but as soon as I get it back it just doesn't work at all. Not to mention they left my window rolled down. My whole car is electrically powered and its raining in the area for the next 3 days!!! I was lucky to get the battery to work long enough to get my window back up!!! So I called a tow truck to come get my car because including
