Ford service near Conley, GA

I called for a appointment to bring my mini cooper in I told the employee that the car was having transmission issues and it would not change gears from 3rd to 4th gear .She said bring it in and a technician would hook it up to a computer to get a reading on it to see what the problem was. So when I picked the car up he did not get a reading from the computer because there was no check engine light on so he took it for a test drive. And said it was having transmission problems and he could replace it with a rebuild one for 7000.00 dollars the computer test was 157.00 that was not performed. So I'm not happy about that. She told me that he would have to put it on the machine to find out what was going on with it not a test drive.

Each American Service Station automotive repair center is full-service, offering comprehensive and professional repair and maintenance ranging from oil changes to engine rebuilds. Our success is attributed to honesty, service quality and outstanding customer service. We offer an extended 36 months or 36,000 miles nationwide warranty on all repair services. Each location is equipped with Certified ASE technicians and the latest diagnostic equipment. Other conveniences include 24 hour on-call towing, free customer pick-up & drop-off, free Wi-Fi and a clean, comfortable waiting room.

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Each American Service Station automotive repair center is full-service, offering comprehensive and professional repair and maintenance ranging from oil changes to engine rebuilds. Our success is attributed to honesty, service quality and outstanding customer service. We offer an extended 36 months or 36,000 miles nationwide warranty on all repair services. Each location is equipped with Certified ASE technicians and the latest diagnostic equipment. Other conveniences include 24 hour on-call towing, free customer pick-up & drop-off, free Wi-Fi and a clean, comfortable waiting room.

I am extremely disappointed with the service that I received. My service advisor was Rick Moore. He was pleasant enough, but either he was putting up a front or just was not intelligent. I own a Ford Focus, so when I had problems I decided to go to Ford. I didn't buy my car there, the dealership where I bought my car is much too far away because I moved. I did not receive what I was hoping for. My husband advised me not to go there, but I thought Ford would be willing to take care of their own. I suspected that I was having an alternator problem because of what was going on w my car and I said as much so I asked them to check it. I drove the car to the dealership with no issues at all. I had no lights on to indicate any problems and my car was acting normal. I gave it over to the service center and got it back in WORSE condition. Rick Moore told me that I needed to have my alternator replaced and that my battery was "melted" so that I would need to buy a new battery too. I told him that I wanted to consult with my dad first. I spoke with my dad and brother about it and they said that they could do all the work themselves, so I kindly told Rick that I would be taking it to them to work on. Its the holidays and times are tough. Money is tight, so I decided to go the cheaper route. When my car was "ready" Rick told me that he didn't think it would make it out of the lot. I got in the car and the whole thing was shaking. I put it in drive and the car just shut itself off and I couldn't get it to turn back on. I was really confused because I drove there just fine and it obviously worked good enough for them to move it in and out of their shop, but as soon as I get it back it just doesn't work at all. Not to mention they left my window rolled down. My whole car is electrically powered and its raining in the area for the next 3 days!!! I was lucky to get the battery to work long enough to get my window back up!!! So I called a tow truck to come get my car because including