It is difficult to find people in the auto repair business that you ca... read more It is difficult to find people in the auto repair business that you can trust, Alan and the people at Accurate Care are those kind of people; worthy of your business and trust. We've (multiple family members) been taking our cars to Accurate for years - we're advised on the service we need - without fear of being over-serviced. We remain fans of Accurate Care Automotive and recommend them to others.
Before giving this review, I gave the manager an opportunity to rectif... read more Before giving this review, I gave the manager an opportunity to rectify this situation. His proposed "remedy" was not acceptable and neither was the service. Ultimately you shouldn't have gotten a dime of our money but you did. We gave this business a chance by the reviews but our experience wasn't good at all. Our car was in their parking lot for 3 days before the requested service was even “started.” We were not kept informed of the status of the service. We had to call or drop by to get any updates. On the 4th day when we decided to get our car back, conveniently the worker stated we would be charged for service (that they did not do). This was my first time and last time doing business with them. If you are looking for a reputable mechanic/shop, stay far away from this establishment. Integrity, Customer Service, and Customer Satisfaction are NOT important features of this business.
Frank has been servicing our cars since 2000. He has ALWAYS been hones... read more Frank has been servicing our cars since 2000. He has ALWAYS been honest and reliable in providing great service. He lets us know what repairs we need and what can wait. His great service has actually impacted the choice of cars we choose to purchase. We are on our forth car that we trust in his hands and Executive Repairs truly beats the long drive to he Mercedes Benz Dealer. Thanks Frank! -Lilka Raphael