Ford service near Gainesville, GA

Scotts Auto Center damaged my transmission in my 2007 dodge ram doing a routine service flush I have had the transmission serviced every 35000 miles from a dodge dealer in Cumming and have never had an issue. I had my truck in at Scotts to have some other repairs done and they recommended doing the flush because the fluid looked a little dirty. they said they would have the truck ready the next afternoon. Dan called at 5:30 pm and said there was a problem with my truck after they did the flush the truck would not move .and that they would have to do a complete rebuild of my transmission at no charge to me. I explained I have a HVAC company to run and a lot of customers to service over the next few days I told Dan I would need a rental so I could continue to run my HVAC company. long story short I spent 3 hours on sat driving 40 miles round trip and unloading my tools and parts and reloading into this rental van. as a result of Scotts damaging my truck I had to pay over time all weekend to my employees to get our customers taken care of. and when it came time to pick up my truck and pay the bill Scotts billed me for the transmission flush. I refused to pay for that part of the repairs and asked to speak to the owner Scott was very un professional about the whole deal. he told me I should be happy they paid for my transmission. I said the same one you messed up ? I went on to explain to him how much money this has cost me and how much of an inconvenience this has been. I was told if I didn't pay for the flush I wasn't getting my truck back. and then the owner Scott himself hung up on me . what kind of a way is that to treat a customer I was more than happy to pay for the other repairs they did. and our family has been customers of Scotts Auto for over 10 years. and Bob that is in charge of the front desk tried to justify it to me as well that they should be paid for the transmission fluid. its funny the transmission fluid costs the same as a transmission flush . BE

nice job and very quick

We provide same day, on-site service in most cases www.SmithsAutoGlass.com serving North Gwinnett, Barrow, Clarke (Georgia Square Mall Area) Hall (Gainesville & Oakwood Area) Jackson, Banks (Commerce & Maysville Area) Counties in GA

I am impressed with your service ad would recommend you to anybody!

My first time at this shop because my dealer is so far away. Everyone was so friendly, knowledgeable and quick. More upscale than a typical auto repair. Will use them again for future maintenance.

Be Aware!! Warning. Below ZERO service! After a car accident, I took my BMW to their shop. They said that they would fix everything. They didn't. They damaged the car. Horrible. Bmw dealership said that the car has frame damaged from the accident and it is dangerous to drive it. BMW dealership gave me a report. Caliber did not mention that matter, and told me that car was fixed. But it was not. No experience at all. They didn't fix the trunk right. The door paint was completely different than the original one. My car has paint shades now because of their bad job. They damaged the roof. Water leak while the weather is rainy. The did big damage inside the car. My car is convertible. They damaged and cut the wires between the trunk and the roof. Bad management is plus. Please take your vehicle anywhere else. This is the worst shop in USA. After they got the insurance check, my car was damaged more. It took them One year to fix my car, and they didn't.. they did more damage. They deserve below zero stars, and I will SPARED the word

Personalized honest service, with all the skills to help you with any problem in your car. Find out why we are the best auto repair shop in Suwanee Georgia.

Alan and the team at Top Notch took GREAT care of us, advocating on our behalf and helping me to understand how the process works and how insurance companies and body shops work with one another to resolve issues. Although we ended up having to total the car, so I didn't get to see their bodywork, I am confident that their customer advocacy and attention to detail would carry through into an outstanding repair. If we ever do need a body shop again, Top Notch will be my first and only choice. Brad Newell

He put the wrong catalytic converter on my vehicle and then even argued with the dealership that the it was an adequate part. He said there was a two year warranty on the converter but then claimed that the warranty was void after only a couple of months. The the local dealership tested the converter and told Harold that it was working but not perform adequately for the vehicle. Harold then told me that he would replace the converter with another one (which was to be the same as the one that was inadequate) "just to get me out of his hair and then he was done with it". When he was asked to refund some or all of the money he said "that's not gonna happen!".