Had a flat that couldn't be repaired. Acorn was the closest to where I... read more Had a flat that couldn't be repaired. Acorn was the closest to where I was and had to be towed. Since I was on my way to work Ray was very quick to get to my tire. At first the mechanic said it could be repaired. Upon further examination it was determined that it couldn't. They worked with their other shop to get my size tire and it was there very quickly. Ray also showed me that my front spring was cracked. He never tried to pressure me into having it fixed there. I explained that I had that replaced not that long ago and would get a hold of my normal mechanic. If I didn't live so far away, in Plainfield, I would have no hesitation to make Acorn my mechanic of choice. Thanks again Ray. Dan Bannon
They came out to my house for an extra charge to replace my windshield... read more They came out to my house for an extra charge to replace my windshield and rear window. They were supposed to arrive at 11am but came at 6pm. The next morning was a freaking horror story. There was garbage and glass all around my driveway. The side lawn of the house that I’m renting had (and still does by the way) trenches in the grass half a foot deep because they drove on the grass and got stuck. Then the car itself. ... glass everywhere!!!! I cut myself at least five times and so did a friend when they drove with me 3 weeks later. The glass particles are tiny and got stuck in every nook and cranny that the car had. I personally vacuumed it for at least 40 minutes and then used paper towels and wipes for another 40 minutes. After I called and emailed pictures to get the lawn repaired their orginal response was why did my babysitter not help them pull their car out? Then after I explained the lunacy of that logic they said they will call back. Then their reply was that no landscaping companies are available to fix the lawn. They promised to bring some sod and dirt to cover the holes. Nothing was done. I’m appalled at this company.
The staff attended to me promptly and explained the possible cause of ... read more The staff attended to me promptly and explained the possible cause of why there is water draining on the passenger seat of my car, it was free of charge. When I drop off my car, I wanted to take a bus and the company offered me a ride. Nice customer service. I think I will be your customer for long.