Retail tire service near Chicago, IL

Hats off to Mark! Thanks for your help. Thanks to all at Real Autohaus for all the help at keeping the Saturn running.

Great trust worthy service. The only place I'll take my SAAB anymore, as they know what is wrong without guessing what the codes mean. -Amy Loek

Picked up a coupon from Groupon that included free oil changes. I went in expecting to be met with a cold shoulder and a hurry-up-and-get-this-guy-out-of-here feeling. I was wrong. I came in and was greeted right away by the owner himself. While I was waiting on my car to receive an oil change the owner sat with my girlfriend and I for a good 15 minutes talking to us and making sure everything was going well while explaining his business and passion for good service. The oil change was done in a timely manner and everything went smoothly. There was not even a hint of upselling and I never felt uncomfortable while there. I live in Schaumburg and this is a little bit of a drive just for an oil change but now that I have been there once I don't think I will go anywhere else for future service of my vehicle. The entire management and floor team there were very professional and friendly. It is also located in an easily accessible location and well-kept neighborhood. I am going back this Saturday for another oil change and I look forward to speaking with the owner again to let him know what I think of his business. As a new resident to Illinois I am happy to know I have found a trustworthy auto business.

I had to drive a trailer loaded with kid's suitcase's from my church over 65 miles on the highway to a camp in Indiana, leave it there and pick it up the following Mon. I brought my truck to Firestone of Lisle, Il on 2/11/2016 to have them check and repair the trailer connections and wiring on my Ford truck. I was told that they can do that. I told them to just replace everything. When I picked up the truck they had spliced a new 3 pin connection to the old wiring and left it dangling (not secured to the truck). The other, round connection, was not replaced. They told me they cleaned it up and that it should work. When I connected the trailer to the truck at about 4:00pm, the lights on the trailer did not work. I called Firestone and asked if I could bring it back and was told that there was no one available. I went to another place to try to get it fixed but they were closed by the time I got there at 5:00pm. I had no choice but to drive the trailer with no brake, turn, etc. lights over 65 miles in the dark. The trailer was big enough to prevent anyone from seeing the lights on my truck. I had to go pick up the trailer that Mon. and did not want to take another chance driving on the highway with no lights, so on Sun morning at 11:30 when I should have been serving at my church for services, I went to Farm and Fleet in Montgomery, IL and they replaced everything, mounted it correctly and made sure all the lights worked. I did not want to take a chance of another poor job from Firestone. Those lights are very, very important. Firestone charged me $139 and did not repair the issues. Farm and Fleet charged my $60 and corrected all issues. Firestone refuses to refund my money but instead want to issue me store credit. Why would I want to trust them to work on my truck again? On another occasion, they damaged my dash board. They didn't say anything and left it for me to find. They said they would clean it but when I went back, it was not cleaned, but I needed the truck so I agreed to bring it back another day. Once again, it was not fully repaired and I was told to bring it back another day. While discussing the trailer issues with a rep from Firestone, he implied that I was lying about everything.

Have always had great service and work done when bringing my vehicle to AAA. Prices are fair and haven't had an issue in the 4 years I've been going to AAA for auto repairs. Highly recommend this shop.

We were on our way to Chicago earlier this week when we got stuck in a traffic jam. A woman working at a local restaurant noticed that our car was leaking oil. KAR service was close to the train station, so we brought it in and explained our situation. We were able to leave our vehicle with KAR; walk to the train station and go have our mini-vacation while KAR fixed our car up. The man we spoke with was polite and worked with our situation. When we got back from Chicago we simply walked back to KAR and picked up our vehicle. Great customer service that helped make the best of a bad situation.