Remote starter installation service near Crystal Lake, IL

Awful place. I brought my car there because the front driver's side wheel was making a scraping sound. The owner Bill went on a ride with me so he could hear the sound, which he did and had an idea of what it could be. I brought the car back during my scheduled time, which after waiting for about 4 hours after I dropped it off that they can't figure out what is wrong with it, saying there seems to be nothing wrong with the "rear: tires. They spent 4 hours looking at the wrong end of the car. I told them and the owner knew that it was the front driver side. After 3 more hours after the phone call I go there to see what is going on to find my car outside, not even being looked at. And no phone call giving me any more information on it. The girl at the front desk said it "must be my brakes" and I should get a certain kind to fix the issues. The brakes are BRAND NEW CERAMIC BRAKES, not cheap metallic ones. It's not the brakes. Then she said it must be the rotors because they had some wear on them. Please you have no idea what it is and the owner decided to go home a few hours after they opened. Poor Communication. Lastly, I took my car home to find grease all over the driver side interior door and a large scratch right in the doorway (freshly scratched). The grease has been a pain to get off and the scratch is down to the metal. I have photos to post as well. POOR SERVICE.

Drew and team always get the job done in an efficient, professional and friendly way. Kudos to the Pit Shop team!! George Hvostik, MD

Real Autohaus Automotive is proud to be the premiere automotive service facility in the Chicagoland area. Since our beginning in 2006, honesty in what we say and integrity in what we do has always been our core values here at Real Autohaus. We have many years of experience helping all types of customers, whether car experts or casual owners, assess their specific vehicle needs. Our dedication to customer satisfaction allow us to provide excellent auto maintenance and auto repair. We opened a second location in Arlington heights illinois to be the auto repair shop near you and provide services closer to your home. Real Autohaus Automotive can handle all of your auto repair shop services including: Complete Computer Diagnostics Complete Safety Analysis Drivability Problems Tune-ups Oil Changes Tires Brake repair specialists Mufflers and Exhaust Systems Steering and Suspensions Alignments Fuel System Services Coolant Systems Emission Repair Facility Air Conditioning Service Electrical Systems Fleet Maintenance Engine Work Coding and Programmin