Made an appointment for 8 am, when I called at 11:30 am, my car had no... read more Made an appointment for 8 am, when I called at 11:30 am, my car had not yet been looked at. I received a message around 2:30 pm with the inspection results. So 6.5 hours after appointment drop off. Tuffy completed oil change, tire rotation and rear brakes just before closing time at 6 pm. There are individual coupons for each service but a $30 cap is applied on discounts per visit. I may make two or three separate appointments next time so that I can use all the coupons. I had to bring the car back the next day due to a loud exhaust type noise. It turned out that the air filter compartment was not reinstalled properly so minor fix but still resulted in a return visit. I like the team at Tuffy and plan to return but some of the above issues should be improved upon.
Very professional & knowledgeable. They informed me what my vehicle.
I made a reservation for today at 9:30 am. I dropped off my car, spoke... read more I made a reservation for today at 9:30 am. I dropped off my car, spoke with Dmitri, who told me it will take 1.5 hours. He took my number to call me when its done. I stayed in the neighborhood, so after 2 hours with no phone call, I dropped in to see it's done. It was not done. It was not even moved from where I left. This placed is so unorganized that the individuals I spoke to didn't even know I dropped off the car. So unprofessional. They lost a customer today. ~Michael
