Retail tire service near Evanston, IL

My van was serviced here after noticing that my tire seemed flat. I arrived with no appointment and with two toddlers tagging along. Employees were very courteous and helpful. From my experience, they seemed honest and didn't try to push me to add services. My tires was repaired within an hour of arriving. Glad I found this gem! Melissa Carpenter

*the mechanic lies, and the store manager is very rude* I had a fuel filter replaced at Woodfield Schaumburg Firestone, and I asked the mechanic if he replaced the plastic clips that hold the lines in place. He said both clips were replaced with new clips. I got my car back and inspected it myself. One of the clips looked old. A couple days later I went to a different firestone and asked them to check it. They confirmed it was an old (original) clip, so they changed it for me real quick (nothing had to be taken apart, it was very easy). Everything was rechecked, and the car returned to me (no charge). I contacted the manager at the Schaumburg location to discuss my concerns about being lied to by his mechanic, and the manager became defensive and rude. I went to the Schaumburg store, and the manager would not even meet/talk with me. So I spoke to the only remaining mechanic at Schaumburg that I like/trust and explained everything to him... gave him the clip, and asked him to show it to the manager since he wouldn't talk to me. This whole experience was very upsetting. Me, my brother, parents, 1 neighbor, and any friends I referred to them in the past will not be going to the Schaumburg firestone anymore. All they had to do was tell me they reused a clip (not lie), or get a new clip (less than $1). They lost at least 5 customers for lying about a cheap plastic clip and of course the rude customer treatment. I was a customer for over 3 years. This was my 3rd and last bad experience with the Woodfield Schaumburg location. In my personal opinion, if you value your vehicle... do not go to this shop.

Rating on Carx, Schaumburg, IL: Poor Diagnosis, Manager is very rude and no guarantee to the parts and labor even if the same problem occurs in next two days. Please don't go to this shop, If you get check engine signal. actually I could rate this shop zero star. Now a days These CARX guys are cheating customers. The manager Bill always gives high bill. Don't believe their free diagnosis test. They don't find real problem, rather they fix some thing and if the problem comes back again even in next couple of days, they don't help on that. Here is my story. I have been going through this CARX shop for since last 4 years. In the year 2008 and 2009 this CARX mufflers were really good. They always help to customers to fix the car problems with less price and with 99% guarantee on the work they did. After this new manager name Bill came into Schaumburg, CARX, this shop became like cheaters shop. Recently I took my Toyota corolla car to fix check engine signal. they did diagnosis and said code P0171, that means exhaust or lean engine problem..blah..blah. Then I told them, I will come back in 2 days and I did same. I dropped my car to fix check engine signal, This time different mechanic in same CARX and he said he saw different code with computer and replaces throttle sensor and other...and they gave me bill $588 for check signal ($330) and AC recharge. ($158). After I drove 50 miles, check engine light came back. I took car to CARX again. now this same mechanic who repaired it said that he is saying code PO171 that is the same one their other mechanic told very first time. This guy did something again and said fixed. After I drove 25 miles, check engine signal came back. I called manager Bill for same. He told that his mechanic is out of town and he asked me to comeback after 2 weeks. Then I took my car to carx on 08/12/11 friday, This time mechanic is there. Now the drama started. They simply said that, they can't determine which is causing PO1

Hands DOWN the best service in town. They are honest, and always do everything to accomidate me. They support my older car nd give me real options on how to proceed when I need to choose the best repair options. I can't say enough good things about the Great service they offer every time I am in. Paul has always helped me and they work hard to get me in and out quickly with a loaner car option (I dont even see that with the dealer any more)! You won't be sorry you called them.

Drew and team always get the job done in an efficient, professional and friendly way. Kudos to the Pit Shop team!! George Hvostik, MD

The ONLY guys who work on my German autos. Tony Jr. is a class act who will give you the straight-up and a ride to the office if you work nearby. Sure they're a bit more expensive than the Midas shop around the corner, but you certainly get what you pay for...peace of mind!

Hats off to Mark! Thanks for your help. Thanks to all at Real Autohaus for all the help at keeping the Saturn running.

I had to drive a trailer loaded with kid's suitcase's from my church over 65 miles on the highway to a camp in Indiana, leave it there and pick it up the following Mon. I brought my truck to Firestone of Lisle, Il on 2/11/2016 to have them check and repair the trailer connections and wiring on my Ford truck. I was told that they can do that. I told them to just replace everything. When I picked up the truck they had spliced a new 3 pin connection to the old wiring and left it dangling (not secured to the truck). The other, round connection, was not replaced. They told me they cleaned it up and that it should work. When I connected the trailer to the truck at about 4:00pm, the lights on the trailer did not work. I called Firestone and asked if I could bring it back and was told that there was no one available. I went to another place to try to get it fixed but they were closed by the time I got there at 5:00pm. I had no choice but to drive the trailer with no brake, turn, etc. lights over 65 miles in the dark. The trailer was big enough to prevent anyone from seeing the lights on my truck. I had to go pick up the trailer that Mon. and did not want to take another chance driving on the highway with no lights, so on Sun morning at 11:30 when I should have been serving at my church for services, I went to Farm and Fleet in Montgomery, IL and they replaced everything, mounted it correctly and made sure all the lights worked. I did not want to take a chance of another poor job from Firestone. Those lights are very, very important. Firestone charged me $139 and did not repair the issues. Farm and Fleet charged my $60 and corrected all issues. Firestone refuses to refund my money but instead want to issue me store credit. Why would I want to trust them to work on my truck again? On another occasion, they damaged my dash board. They didn't say anything and left it for me to find. They said they would clean it but when I went back, it was not cleaned, but I needed the truck so I agreed to bring it back another day. Once again, it was not fully repaired and I was told to bring it back another day. While discussing the trailer issues with a rep from Firestone, he implied that I was lying about everything.

Great service. Received discount without coupons. Was picked up when service was done. I felt like I wasn't taken advantage of being a women and the price was fair. Thank You for doing a great job. M VD

Jamal(Store manager) is one the biggest crookes in the automotive industry who takes advantage of unknowing customers .Not only is he very unprofessional but also marking up prices over 5 times what they cost.My mom went there and was charged $4000 dollars for under $2000 in work (had a dealership and 2 independent shops verify this by a second opinion and quote ).Not only that but Jamal charged for parts that were not even changed .When he was confronted on his shady borderline criminal actions he became very belligerent and rude !! Escalated to corporate (bill Gallagher) who I was assured would return the call that day and he took a week to just call back !!with no solution to these obvious issues!! DO NOT I REPEAT DO NOT DO BUSINESS WITH THIS COMPANY !!!

NEW MANAGEMENT - SAME PROBLEMS - 10 yr+ Firestone Lake Zurich customer (no longer, I will go next door from now on) that is completely feed up with this store’s upsell/extortion practices. I am a 57 year old gear-head/electrical engineer. I bought a “lifetime alignment” for my car and over the last few years have had to use this “lifetime” Firestone service a few times. During my ownership of this car I have had failures of both front struts (1 with a leak, 1 with a broken top bearing mount) and both CV axles (1 worn and clicking on turns, and 1 with sliced boot/throwing grease). These repairs THAT I PERFORMED required me to take the car in to have the front end “alignment” checked. On several occasions alignment was “checked” and no adjustment was required. During the last replacement of the passenger CV axle (November) I took the car in and asked that they change the oil, and check the alignment. Several hours later they call me and say that they cannot do the alignment (ever so slightly out) because they cannot loosen the tie rod ends because they are “rusted” in place. They said that unless I paid additional “Shop Fees” for them to loosen the rusted parts, or bought all new parts they could not do the alignment. I was not happy with their solution, told them so, and said I would “loosen” the tie rods for them when I got some time off during the December Holiday and bring it back. It took me 3 minutes per side with a propane torch and penetrating oil to loosen both sides. I again dropped the car off again, and asked for an alignment check. A few hours later they call and their story changes: Now one of my tie rod ends, and one of my control arm ball joints needs to be replaced in order for them to perform an alignment. I asked why they did not see these “alignment stopping problems” in November (no response), and was it possible to see what they were talking about. (The car drives like a DREAM! -no clicks/ticks/squeaks/creaks/pops…NO NOISE …NOTHING!) The mechanic (very nice guy) showed me an almost indiscernible (few 1000ths of an inch) play in each part as he vigorously shook the wheel while up on the rack with me looking, and using his Maglite. I was taken aback. This tiny amount of play is completely normal for a used car (110K) which obeys the natural laws of physics and material properties. A few 1000ths play in NO WAY indicates a part needing immediate replacement, or preventing alignment. FIRESTONE has now “entered” in their computer that an alignment CANNOT happen until these parts are replaced.