Engine repair service near Glencoe, IL

We are long-time customers who brought our "new to us" vehicle in for an inspection. After that, it was one issue after another. The day after we picked up the car from the inspection and some work that was needed, we completely lost the brakes in the car. We were told by many sources that if the car had been put up on a lift incorrectly, that the brake lines would be crushed. Had the car towed back, then we explained the situation. We feel that we are fair people and explained that if the mechanic made a mistake, we would gladly split the difference of the cost to fix the car. We understand that mistakes happen. We were told that the mechanic definitely did not make a mistake, and that we needed 4 lines replaced (2 brake lines, a fuel line and the other line in the same area). Cost to fix: $780. SHOP CUSTOMER SERVICE HAS SEVERLY DECLINED OVER THE PAST FEW YEARS: 1. Each and every time our vehicles have been in the shop, we await a call to let us know what is going on. Each time we call for information we get the same spiel from the customer service desk… “I was just going to call you…” – it’s hard to believe that since we are the ones who always have to follow up. 2. During the last repair, early in the morning we called and asked that the owner, Owen, call us to discuss the broken brake lines. That call finally came through at almost 4 PM, which was after the next issue that I am going to list (see #3). 3. Upon my arrival at the shop to pay for the work done on our vehicle, I walk in and Jim is bad-mouthing my husband to Owen. I stood in the lobby and continued to listen to the conversation without being greeted or assisted. Finally, I said to Jim – you do realize that you are talking about my husband. His response: was something to the tune of: your husband is accusing us of breaking something on the car and we did not. I explained that regardless, it is poor customer service to discuss another customer in such a manner when you have other customers in the lobby. At the end of the day, we paid the $780 to get the car fixed. THEN, two days later, while bringing the car downstate to our child at college, we noticed a strong gasoline smell. We brought the car to another mechanic, who upon looking at the car, showed us that the new gas line that was installed did not have a clamp. Apparently the $780 that we had already shelled out didn’t include a clamp. MORAL OF THE STORY is that we will no longer be customers of this establishment. There have been far too many errors from the mechanic team and they have horrible customer service. If I could, I would leave ZERO STARS.

I have a 2001 Toyota Tacoma with 87K on it. Great truck. Check engine light came on so I went to a local dealer where I had purchased two other vehicles in the past. They said I needed both catalytic converters for the not so surprising sum of $3600. I understand that dealers always charge high for parts but, no. I went to Paul's Bender Center ( to the dealers credit they did suggest Paul's ) and they quickly found bad gaskets near the O sensor causing the bad reading. One hour and $ 109.20 later AND a passed emissions I drove off smiling. I've been to Paul's in the past and will surely return and recommend their services to everyone. James M. Kenosha, WI

Here at Nick & Ernie's Auto Works, we work hard to ensure our customer's satisfaction. We have been in business for over 35 years and we use only the highest quality parts available. Our highly skilled technicians are ASE certified and trained to work on foreign and domestic cars as well as light and heavy-duty trucks. We keep up with the latest technology through our Bumper to Bumper affiliation. In addition, we have the newest tools to diagnose and repair your vehicle. We also have a state of the art Collision Repair facility. Come see us for all car/truck service and preventative maintenance. We provide a local shuttle service for your convenience. Our work is warranted for 12 months/12,000 miles and we service all makes and models. Customer care and 100% satisfaction is our priority.