Toyota service near Joliet, IL

I own Douglas Automotive Repair Inc and am sorry you experienced some quality issues with our shop. I am a certified technician and have been for 35 years. We always use high quality parts in our repairs; through the years we’ve been in business we’ve found that it just doesn’t pay to use lower quality parts unless it’s a customer request to keep costs down. We did have a period where we were having employee quality issues, but have since resolved those. It’s very unfortunate that it impacted some of our customers as we worked through it. Customer feedback is important to us and I want to thank you for sharing yours. We continually strive to make sure we give high quality service and our customers are satisfied.

I was stranded 50 miles from home and got my car towed here, I was a little nervous not knowing anything about the shop or the area. John was very nice and assured me that they would find out what was wrong, I wondered at what cost..The car was looked at and the cost was very reasonable, being a woman I was concerned they were going to try and overcharge me because I had no other option but to go there. Even though I live so far away I would definitely bring my car here again for service, a nice honest mechanic/repair shop is hard to find but this place rocked!

1st Stop Automotive, Inc. is a full service automotive repair facility. We have been servicing the Bolingbrook area since 2003. We service both foreign and domestic vehicles. Our goal is to repair or maintain your vehicle in a cost effective and time efficient manner. We use only quality parts and offer a 12,000 mile/ 12 month warranty on parts and labor. Our technicians are ASE certified and highly trained in today's technical field . 1st Stop Automotive is family owned and operated and is committed to professional and affordable service. A shop build by honesty and loyalty . .

The are the most professional, reliable and honest people in town. I my many years of dealing with different mechanics and tradesmen alike not one even comes close. Matt and the rest of the staff are friendly, caring and most importantly honest in meeting your needs without overselling or over inflating their prices. I would definitely recommend them over any other people have dealt with. Amir Mesri

ASE certified knowledgeable mechanic , very courteous , and reasonable priced , actually they were about 30 % cheaper than the other local mechanic shops , I highly recommend them .