Douglas Automotive Repair

I own Douglas Automotive Repair Inc and am sorry you experienced some quality issues with our shop.  I am a certified technician and have been for 35 years.  We always use high quality parts in our repairs; through the years we’ve been in business we’ve found that it just doesn’t pay to use lower quality parts unless it’s a customer request to keep costs down.  We did have a period where we were having employee quality issues, but have since resolved those. It’s very unfortunate that it impacted some of our customers as we worked through it. Customer feedback is important to us and I want to thank you for sharing yours. We continually strive to make sure we give high quality service and our customers are satisfied.

Low quality parts, repair and diagnosis.