Mufflers repair service near Matteson, IL

I went to Velasquez Mufflers & Brakes at the above location on Monday, July 23, 2018. VERY, VERY, VERY, VERY poor service. I waited 5 hours for them to look at my car. Five hours!!! I have a 2012 Hyundai Sonata I brought in because of a rattling noise in the suspension. Not only they made me wait for five hours, they falsified the information. They informed me I needed two lower control arms at $280.00 each and sway bar links, struts, and sway bar bushings which I had to purchase at the dealership. However; they were willing to replace the 2 lower controls arms which I later found out I did not need. Had a second opinion at Car X and was informed I needed new bolts and pins only. I am convinced that Velasquez Mufflers tried to rip me off! Needless to say, Car X is repairing my vehicle. By the way, Car X took only 3 !/2 hours to repair my vehicle, which included the wait time.

This shop is under new management and he is a real jerk. He talks alot and really fast and treats customers like their bumbling idiots. I use to always take my car to this location for service...but not anymore. After my oil change, my car smelled like it was burning. I took it back and he just raised the hood and looked at it and said "it smells like a regular car to me". Then he dropped the hood and walked away and started talking to someone else...treating me like I was garbage. The 'check engine light' came on that same night I went to work!!! I had another mechanic check it the next day......I was told I needed a tuneup. The thing is...I got a tuneup 6 months ago from this same CARX!!! When I called the manager and told him, he tried to say that they didn't give me a tuneup...he tried to talk his way out of it but it's right there in the computer. He's a real prick. Then he tried to say it could be anything...as if the other mechanic AND the OEM reading are inaccurate. DO NOT go to this Car X location. They're overpriced and the service sucks.