Toyota service near River Forest, IL

I own Douglas Automotive Repair Inc and am sorry you experienced some quality issues with our shop. I am a certified technician and have been for 35 years. We always use high quality parts in our repairs; through the years we’ve been in business we’ve found that it just doesn’t pay to use lower quality parts unless it’s a customer request to keep costs down. We did have a period where we were having employee quality issues, but have since resolved those. It’s very unfortunate that it impacted some of our customers as we worked through it. Customer feedback is important to us and I want to thank you for sharing yours. We continually strive to make sure we give high quality service and our customers are satisfied.

Very honest people and great customer service

It is currently Wednesday, 7/14. On Monday, 7/12, I contacted Speedway requesting a part for my truck. They told me it would be $100.00 and they would have the part the following day. I went in there and paid for it, expecting it to be available on Tuesday. I went up there today (Wednesday) to pick up my part, and I was informed that they did not have the part, it was going to cost an additional $25.00 more than the quoted price, and if I still wanted it, they could have it tomorrow. So here I am without the part I need. I took the day off of work so that I could get my truck fixed. Basically, I am now out a few hundred dollars and still can't fix my truck because the wonderful staff at speedway couldn't take 30 seconds to call me Monday or Tuesday and tell me that it would be more than they expected and they would need some additional money to get the part. Or better yet, they could have just ordered it and given it to me for the price they quoted. That is what a respectable business would do. There are plenty of junk yards out there, I would recommend passing this one by.

I have a 1992 Mercedes Benz 400E. It had been sitting a long time and was misfiring bad and the blower motor was not coming on. I already knew what was wrong when I took it to them but wanted to see what they would tell me. Talk about honest.......You will not find a more honest, reasonable, and reliable auto repair shop anywhere. They diagnosed and fixed the problems I had and the car has never run better. I highly recommend this place. Great Job guys!!

Ongoing problem for 9 years. Dealer repaired emissions error and check engine light returned in two weeks with same problem. AACCEL repaired the emissions, and now I can fuel the car in less than 15 minutes and pass the Will County emissions testing.