European car repair service near Schaumburg, IL

We are long-time customers who brought our "new to us" vehicle in for an inspection. After that, it was one issue after another. The day after we picked up the car from the inspection and some work that was needed, we completely lost the brakes in the car. We were told by many sources that if the car had been put up on a lift incorrectly, that the brake lines would be crushed. Had the car towed back, then we explained the situation. We feel that we are fair people and explained that if the mechanic made a mistake, we would gladly split the difference of the cost to fix the car. We understand that mistakes happen. We were told that the mechanic definitely did not make a mistake, and that we needed 4 lines replaced (2 brake lines, a fuel line and the other line in the same area). Cost to fix: $780. SHOP CUSTOMER SERVICE HAS SEVERLY DECLINED OVER THE PAST FEW YEARS: 1. Each and every time our vehicles have been in the shop, we await a call to let us know what is going on. Each time we call for information we get the same spiel from the customer service desk… “I was just going to call you…” – it’s hard to believe that since we are the ones who always have to follow up. 2. During the last repair, early in the morning we called and asked that the owner, Owen, call us to discuss the broken brake lines. That call finally came through at almost 4 PM, which was after the next issue that I am going to list (see #3). 3. Upon my arrival at the shop to pay for the work done on our vehicle, I walk in and Jim is bad-mouthing my husband to Owen. I stood in the lobby and continued to listen to the conversation without being greeted or assisted. Finally, I said to Jim – you do realize that you are talking about my husband. His response: was something to the tune of: your husband is accusing us of breaking something on the car and we did not. I explained that regardless, it is poor customer service to discuss another customer in such a manner when you have other customers in the lobby. At the end of the day, we paid the $780 to get the car fixed. THEN, two days later, while bringing the car downstate to our child at college, we noticed a strong gasoline smell. We brought the car to another mechanic, who upon looking at the car, showed us that the new gas line that was installed did not have a clamp. Apparently the $780 that we had already shelled out didn’t include a clamp. MORAL OF THE STORY is that we will no longer be customers of this establishment. There have been far too many errors from the mechanic team and they have horrible customer service. If I could, I would leave ZERO STARS.

I've been using Wil-Ridge Auto service for over 20 years. They always provide excellent service. Extremely trustworthy. I never worry that I am being overcharged or over sold. John is excellent and always goes the extra mile to meet customer needs. I wouldn't go anywhere else.

Wrench was right on time and Scott Giller did a brake inspection and even diagnosed my airbag problem for me. I trust Scott with my car. Gale Rogers

I was so lucky to have brought my car for service on Monday. I have had so many bad mechanics try to fix my car but Velasquez and Darwin FINALLY got to the root of the problem and fixed my check engine light that was on for months. Other mechanics claimed they fixed the check engine light problem but the didn't. It is NOT easy finding a good, honest mechanic these days. I know I finally found one and can confidentially bring my cars to Velasquez in the future. Darwin also changed the gaskets. I had paid a mechanic to change them a few months ago but apparently didn't. I actually paid to have the purge valve and gaskets changed but they never were. Darwin even showed me the defective parts. Thank you Darwin and Velasquez mechanic shop. Brian 2-9-22

These guys are by far the most honest and reliable repair shop I've seen on a long time. Being retired from the car business, I know a good one when I see one. Don't waste your time shopping around. Go straight to them. You won't be disappointed I assure you. Jim Monti

Very professional & knowledgeable. They informed me what my vehicle.

The Euro Shop is an independent shop that specializes in the repair and maintenance of Land Rover, BMW, Mini Cooper and all European vehicles. We have a new facility with state of the art equipment and factory trained Land Rover Gold Certified Master and ASE Master Technicians to provide you with top quality work at reasonable prices.

Love this place honest and fair

Shop will go to great lengths to insure customer satisfaction

Marilynn & Chris always go above and beyond to keep our families' vehicles in tip top shape. I live all the way in the city and its worth the extra drive. Highly recommended A+++

Untamed Auto on Lunt in Schaumburg between Rodenburg and Wright. Good, fast, and cheap. Won't screw you or try to sell you a bunch if crap you don't need. I've been to him a handful of times, and sent several people to him with zero complaints. $3 k repair at the dealer $1 k there. He wasn't a friend of mine that I knew before or anything, just somebody I ran across, and now trust. Guy's name is Steve Bernberg

My van was serviced here after noticing that my tire seemed flat. I arrived with no appointment and with two toddlers tagging along. Employees were very courteous and helpful. From my experience, they seemed honest and didn't try to push me to add services. My tires was repaired within an hour of arriving. Glad I found this gem! Melissa Carpenter

Hands DOWN the best service in town. They are honest, and always do everything to accomidate me. They support my older car nd give me real options on how to proceed when I need to choose the best repair options. I can't say enough good things about the Great service they offer every time I am in. Paul has always helped me and they work hard to get me in and out quickly with a loaner car option (I dont even see that with the dealer any more)! You won't be sorry you called them.

Kamphaus Auto Care’s motto: “Affordable auto repair from people who care!” Our experienced technicians are ASE certified and are trained on the latest computerized equipment to quickly diagnose car issues and problems. Our goal is to have your vehicle back to you in the shortest time possible. We pride ourselves in providing same day service when at all possible. We also offer complementary shuttle service: We can pick you up from, or drop you off at your home or office while your car is in for service or repair. Call (630) 830-0400 to schedule an appointment or schedule online any time of day or night.