Jeep service near Waukegan, IL

Don’t go here ! He put brakes then all sudden it need rotors we let him do it He call say come get it,we get in brakes to floor ! We tell him he say small hole wheel cylinder brake fluid leaking ! Bs wasn’t leaking before but we get the part let him do it ! We leave then go to stop but can’t then finally it catch ! Have to stop way back ! Take it back next morning he get to name all kind of stuff ! The brake pum, then he say line need flushing, then he say abs sensor, sway bar and lower pulls Just a bunch of bs and wasted money Do not go here ! They rip off and don’t care

I was very pleased with my recent experience at sunset automotive #3. I was broke down on the side of the road and I was very impressed with how quickly the tow truck responded. I was more impressed with the unbelievable customer service. Chris Caldron was so welcoming and extremely knowledgeable. He was very thorough in his explanation of what was wrong with the vehicle. He also did a great job of explaining it to me so I could understand. I would highly recommend them to anyone!

Drew and team always get the job done in an efficient, professional and friendly way. Kudos to the Pit Shop team!! George Hvostik, MD

Awful place. I brought my car there because the front driver's side wheel was making a scraping sound. The owner Bill went on a ride with me so he could hear the sound, which he did and had an idea of what it could be. I brought the car back during my scheduled time, which after waiting for about 4 hours after I dropped it off that they can't figure out what is wrong with it, saying there seems to be nothing wrong with the "rear: tires. They spent 4 hours looking at the wrong end of the car. I told them and the owner knew that it was the front driver side. After 3 more hours after the phone call I go there to see what is going on to find my car outside, not even being looked at. And no phone call giving me any more information on it. The girl at the front desk said it "must be my brakes" and I should get a certain kind to fix the issues. The brakes are BRAND NEW CERAMIC BRAKES, not cheap metallic ones. It's not the brakes. Then she said it must be the rotors because they had some wear on them. Please you have no idea what it is and the owner decided to go home a few hours after they opened. Poor Communication. Lastly, I took my car home to find grease all over the driver side interior door and a large scratch right in the doorway (freshly scratched). The grease has been a pain to get off and the scratch is down to the metal. I have photos to post as well. POOR SERVICE.