Ford service near Western Springs, IL

Very honest people and great customer service

It is currently Wednesday, 7/14. On Monday, 7/12, I contacted Speedway requesting a part for my truck. They told me it would be $100.00 and they would have the part the following day. I went in there and paid for it, expecting it to be available on Tuesday. I went up there today (Wednesday) to pick up my part, and I was informed that they did not have the part, it was going to cost an additional $25.00 more than the quoted price, and if I still wanted it, they could have it tomorrow. So here I am without the part I need. I took the day off of work so that I could get my truck fixed. Basically, I am now out a few hundred dollars and still can't fix my truck because the wonderful staff at speedway couldn't take 30 seconds to call me Monday or Tuesday and tell me that it would be more than they expected and they would need some additional money to get the part. Or better yet, they could have just ordered it and given it to me for the price they quoted. That is what a respectable business would do. There are plenty of junk yards out there, I would recommend passing this one by.

Took my son's car in as I didn't have time to look at it....awesome service, explained everything to my wife and answered her questions so that she understood everything....and they actually came in under their estimate! He needs a few more things done and I guarantee we will be bringing it back to Bunge's when it's time! Thanks! :=)

Patrick is quite professional. Good communication along with great service.

www.kellenbergerauto.com Family owned since 1939, Kellenberger Auto Service strives for total customer satisfaction by staying in contact with the customer throughout the repair process; by giving accurate estimates for price and time, by using quality parts and offering a nationwide warranty; and by employing ASE certified technicians who maintain their skills with ongoing training.