I had a very negative experience, I can see that CLM Auto kisses up to... read more I had a very negative experience, I can see that CLM Auto kisses up to certain classes of people in the community because all I asked was to put in two Sylvania ultra light bulbs which was purchased at AutoZone and the owner Mario got very loud and ignorant because I purchased my own bulbs, and finally he told me he does not want my service after I told him I have money to pay for the bulbs to be installed, so my experience is that they can be very rude and obnoxious to certain classes of people…!!!
Let me warn you. DO NOT take your car at CLM. I got my check engine li... read more Let me warn you. DO NOT take your car at CLM. I got my check engine light on while filling a gas. Later I found out it was because of broken temp gauze which is easily fixable for $250-200. I dropped the car and later they said they fixed it. Ten minutes after picking up my car, the check engine light came back on. I went to the shop and this time I meet this guy Mario who is owner of the shop who looked into it and denied the check engine light came because of temperature gauze which they said replaced new one. He said it would cost me another $800 to diagnose and change sensor. I left and took it to another mechanic. Found out from another mechanic they have replaced my temperature gauze with USED parts from another car. As he pulled me and showed me when I step in. TOTAL FRAUD REPLACE USED PARTS and make money. The other repair shop fix my car for $300. In total I would have spent $300 but now I end spending $550. Mario the owner seems to talk sweet but this guy knows when to fuck you off.
t is with pleasure that I write this review on behalf of my myself and... read more t is with pleasure that I write this review on behalf of my myself and husband. We have been using Factory Auto Service for a few years now and have no complaints. We are pleased with the service that we receive. We have an Acura and Civic and this company have done a great job with the repairs and maintenance. Some issues that we've had in the past weren't sufficiently assessed and repaired properly by other service providers. However, now that this company is our premier auto mechanic provider, those issues are now of the past. The owner is very polished and knowledgeable about automobiles. He takes the time to educate his clients which we appreciate very much. When our car is being serviced by the company, we are confident that they will be able to address the issue with precision and ensure that safety is a priority! They always successfully diagnose and complete the repairs and within a reasonable timeframe. We are always pleased with their services, which prompts us to be return customers. Interaction with them is easy as we are presented with options which makes it convenient for us as consumers. The owner makes us feel included, making our interactions very productive since he ensures that we have the final say in the decision. At the end of each service visit, the owner takes the time to orally provide a concrete report about all that took place and possibly any additional findings outside of the original scope of work that may require future attention. However, if while working on the vehicles, and they come across something that requires immediate attention and safety is a factor, the owner will personally contact us to review those findings with us. A notable strength of the company is their ability to be efficient and prompt! I am convinced that anyone who utilizes their service will be satisfied. -Melanie
