Ford service near East Walpole, MA

The owner is rude, inflexible, and ignorant. He refused to allow my agent to pick up my car, EVEN WITH A SIGNED AFFIDAVIT. My guess is he wanted the 3 extra days "storage" he was going to claim. He claimed he had no FAX to accept a signature and no INTERNET to accept a scanned form. He is a liar and a cheat, and downright rude and miserable. STAY AWAY IF POSSIBLE. WELLESLEY POLICE, PLEASE REMOVE HIM FROM YOUR ACCEPTABLE LIST OF TOWING COMPANIES!

The customer service is excellent, the mechanics are very knowledgeable and honest. They initially told me that there was nothing wrong, they called me later on after they had done their homework and said that they had figured out what the problem was, they also told me that if I had any other issues to bring it back to them in a heartbeat.

AMAZING! My car broke down in Franklin, I live in Watertown...had it towed to Mark's thanks to AAA. I had no clue where to take my car as it was late and everything was closed ( good thing for google looking for local places ). He owns the place and worked on my car, he did not over charge on labor and he did not lie about the cost of parts to make money ( I have had this problem with places in Watertown, Midas, Firestone and the list goes on..although Perfection in Watertown is decent). After he fixed my car he took it for a drive and it was rainy so he replaced my awful wipers free of charge. He inspected all of my brakes free of charge ( my problem was right front brakes ). My car was fixed in no time and he offered to pick me up from the train station as I was not sure how I was going to get back to Franklin, but I ended up getting a ride. His place was very nice, he was very nice..you could tell he loves what he does. It was overall a wonderful experience. He was very honest and I will be making the drive to Franklin for all my car needs..yes, it was that good! Finally, honesty!! Thanks Mark, you saved the day and did not kill my wallet!

very honest and trustworthy- family own and family run! gave me a great price and only did the work i asked to be done, nothing extra or sneaky- very reliable!!

Under new ownership and terrific service!! I was very happy to see a good car repair service right down the street from me. The staff was very friendly, courteous, skilled and explained everything to me. Thank you for taking care of my car. Laura

West Side Collision Center is the best auto repair shop in Natick, MA, proudly serving the Metro West & surrounding areas for over 30 years. We provide high quality auto collision repair services such as auto body repair, automotive repair, bumper replacement, paint services and other services for all your auto body needs! West Side Collision Center - 158 E Central St Natick, MA 01760 - Tel: (508) 975-4414 - Email: info@wscollisioncenter.com

I have a Cadillac Northstar that had an emissions failure for a sticker and ran poorly. I took it to one of the advertised "big box" shops that fix everything for less and after spending $800 and the problem still there, they told me to go to a certified emissions shop to "get a waiver" as it couldn't be fixed. I took it next to a big, major transmission shop that says they "fix check engine lights." After another $1500, they said to get a waiver-it couldn't be fixed. The state hotline said to try Happy Bear as they always have had a 5-Star rating with the state. I did and they fixed it first time and I got my sticker. The other places were just guessing instead of testing and I HAD TO PAY! THANKS HAPPY BEAR!!!!

I took my car here for an oil change yesterday and the service was great! When we were driving back home a little whole later our "check gages" light came on and our oil pressure gage was down completely. We called the store back and the owner came to my house and checked the car which was fine (just a wire). Such great service is rare in a mechanic shop and was such a great surprise!