Ford service near Malden, MA

t is with pleasure that I write this review on behalf of my myself and husband. We have been using Factory Auto Service for a few years now and have no complaints. We are pleased with the service that we receive. We have an Acura and Civic and this company have done a great job with the repairs and maintenance. Some issues that we've had in the past weren't sufficiently assessed and repaired properly by other service providers. However, now that this company is our premier auto mechanic provider, those issues are now of the past. The owner is very polished and knowledgeable about automobiles. He takes the time to educate his clients which we appreciate very much. When our car is being serviced by the company, we are confident that they will be able to address the issue with precision and ensure that safety is a priority! They always successfully diagnose and complete the repairs and within a reasonable timeframe. We are always pleased with their services, which prompts us to be return customers. Interaction with them is easy as we are presented with options which makes it convenient for us as consumers. The owner makes us feel included, making our interactions very productive since he ensures that we have the final say in the decision. At the end of each service visit, the owner takes the time to orally provide a concrete report about all that took place and possibly any additional findings outside of the original scope of work that may require future attention. However, if while working on the vehicles, and they come across something that requires immediate attention and safety is a factor, the owner will personally contact us to review those findings with us. A notable strength of the company is their ability to be efficient and prompt! I am convinced that anyone who utilizes their service will be satisfied. -Melanie

I had my car towed to this shop from another because I heard how honest George Jr. is. I'm so glad I did. I got an estimate of $954.00 for a whole bunch of work that my 2004 honda civic needed from thwe other shop. George went through the estimate and double checked what the other shop said and It wasn't true at all. George fixed what I needed and now my car runs like new. My bill was only $255.81. What a deal. I cant say enough about them. Thank you guys.

Very professional service always well taken care of. My family has been using Paradise Auto Service for years and I can honestly say I wouldn't change unless I had to for an extreme reason. Jason always gives you the answer to your questions in a timely manner. Thank you for the great service always over the years. -LJ Dube

Brought my car in a few weeks ago for its 60k checkup. Russ and Brian were helpful as always. It's running as well as it did when I first bought it.

Unfortunately my car was hit. Found Susi auto body doing research online. Shop had great reviews online. My car looks and feels great to drive. The service advisor also helped me with my insurance company and getting my rental coverage extended.

Top auto repair shop in this city.Thanks, God I've found these guys and they are very good at this job! Finally have a locl shop i can depend on. All services they have done still are without problems! Price is fair too. Highly recommended

As a woman it is very hard to find a mechanic that's not a thief. John and his crew were very professional and took great care of my vehicle for a very reasonable price. I enjoyed working with them and will continue bringing my car there for any future automotive repairs and maintenance.

In an industry where trust and transparency are luxuries instead of bare minimums, Cars R Us of Boston is exceptional at making these focal points of how they do business. Whether you're a seasoned car expert or a new, vulnerable car owner there's nothing better than leaving the shop with with peace of mind and total, 100% confidence that your car...and wallet...are in better shape than when you came in (or went anywhere else). These guys break the mold of auto repair and maintenence and would recommend that everyone give this place a visit! Parul Faria