Tune up service near Nahant, MA

Gentlemen- We are writing to say thank you for going above and beyond with service for the BMW 525 we recently purchased from your company. The true sign of a company’s integrity is the follow up care provided, not just the initial sale. In a day and age so severely lacking in ethical business practice you stand head and shoulders above the competition. You can be assured that you have a client for life and that we will be your best marketers! A Quality experience all around! Kudos for stepping up to plate and hitting a walk off winner! Now if you could just get the Red Sox to start hitting…..!

The owner has been servicing my car for about 15 years. Unless it was an absolute emergency and he was unavailable, I wouldn't let anyone else touch my car. He does a great and conscientious job, on time, for a reasonable price, and more than once has saved me significant money. As an example, I recently took my car to the dealer to have a malfunctioning (and wide-open) window repaired. (This is a case where it was an emergency and he wasn't available!) The repair cost hundreds of dollars. 5 weeks later the repair failed, and the dealer told me their repair didn't fail; it was actually a NEW issue that would cost me another big pile of money to fix. No thanks, I said and headed to S&W. Turns out the problem was a loose connection, an easy fix. S&W saved me $400! No question about it: I'd sent any and all of my friends to S&W to get their cars serviced. Dana S. Braintree, MA

Back again to Tower for some more work to the car. New pads, rotors and a wheel bearing. Great communication from these guys, got a call detailing what the car needed and a quote, then followed up with a call to let me know it was ready. Friendly, efficient and very reasonably priced, accompanied by great service! Thanks again to Tower for first class treatment!

The worst absolute worst place to ever buy a vehicle. The week prior to March 15, 2015, I began setting up an appointment with "Anthony / Tony" to test drive a car posted on the OfferUp site/app. On March 15 a Sunday I met with Tony and test drove the vehicle and questioned the obvious smell of antifreeze and the car was riding a little rough with a pull to the right. Tony assured me the antifreeze was a burn off and he would have his mechanic, Costy look the vehicle over to make sure it was ok. Once the papers were signed Tony told me I could not take the vehicle as he always has it double checked before it leaves the property. On Wednesday that week the 18th of March he finally returned my call to tell me the car needed a new tie rod and some other part. Both of which should be in and replaced by Friday. Friday came I had to wait as the car was not ready and was empty of gas. At this time Costy did my inspection WITHOUT my consent. He came out from the back told them I owed $35 for the inspection and I was free to go! I did not want them to do the inspection. I wanted to take it to MY SHOP WITH MY MECHANIC. This way I knew if it was rigged. Which it was. All the items that they check off 4 were bad and would not pass. I returned the car that Monday. The car full of gas, the gauge just fell to empty than floated back up. The RPMs remain at 1 when in park and float and rev on it's own. So much wrong with it. Costy calls me it's ready now Wednesday again. No it was not fixed. I almost slid into a guard rail as well. The alignment on the front was so bad when I replaced all the tires at Used Tire Warehouse in Wareham they fixed this alignment. Not even a month I have to replace and leave the car with mechanics. Three of the four tires had plugs all needed to be replaced. No buys a car for $5000 and pours $2000 into it immediately. The owner Salim "Sam" told me after wear and tear it is expected. I told him I had the car not even three days and it was back with him. I returned it 4 times and they couldn't find anything. I took it to my mechanic and before the machine for pressure was applied he told me "you definitely have a leak". Not 15 minutes later show me where it came from. He replaced it. I than took it to Kia of Dartmouth where Sam and Tony bought it, to do a recall from 2008, they noticed another leak from the manifold. I told Costy who told me he was quitting and that I'm not the first customer this happens to and he cannot take it anymore. This is not right. He told me, Jessika your a good person. The owner was now in Lebanon and Tony is forging titles with his name on them. I filed a small claims suit and now that it is the week of court, Salim takes off again out of the country. Stay the hell away from this place. Left me to tote my children in this ticking time bomb and refuse to refund my money. Other repairs required are in excess if $2000 and the fake warranty Tony made me pay $200 that covers "everything in the engine so they know you are protected the first 90 days". Well it doesn't cover ANY of these repairs. None, zero, zilch.

I've gone to Lube lab for years without any problems. On Monday my wife brought our 2006 Acura MDX for an oil change. After several sweeties, darlins and honies, they told her that her serpentine belt was damaged. Miraculously they had the serpentine belt in stock and they just so happened to have a time they could fit her in the following day. They would move some people around to fit her in. I promptly made an appointment with the Acura dealer to have the serpentine belt replaced. This morning the service adviser at Acura took a good look at the serpentine belt and laughed saying there was zero wrong with it. So Lube lab just lost a customer for wasting our time. Watch out women they will try and screw you. (without their aforementioned name)

Today is 09/16/2020 Poor service the mechanic/ owner starting cursing at me and telling me he doesn't have time for service that I paid for. I work down the street and come here often and for the teller to apologize for something he didn't do because I'm a good known customer is uncalled for. His attitude sucks and customer service is even worse. I wouldn't recommend them at all and they are over priced and I still paid . Never again.

Brought my car in a few weeks ago for its 60k checkup. Russ and Brian were helpful as always. It's running as well as it did when I first bought it.

Joe was able to quickly resolve two problems that had stumped multiple other auto repair shops. He is quick, efficient, and accurate with very good prices. I would HIGHLY recommend this business and plan to use him again in the near future.

Professional, quick, and reliable. Murat has helped me in more than one pinch, and is the kind of mechanic you usually can only hope to find. No rip-offs, honest assessments, and a generally nice guy on top of it all.

Very pleased I was kept informed of all the works that needed to be done my carwas returned to me as promised and very cleaned thanks for your service I will recommend you to my friends

t is with pleasure that I write this review on behalf of my myself and husband. We have been using Factory Auto Service for a few years now and have no complaints. We are pleased with the service that we receive. We have an Acura and Civic and this company have done a great job with the repairs and maintenance. Some issues that we've had in the past weren't sufficiently assessed and repaired properly by other service providers. However, now that this company is our premier auto mechanic provider, those issues are now of the past. The owner is very polished and knowledgeable about automobiles. He takes the time to educate his clients which we appreciate very much. When our car is being serviced by the company, we are confident that they will be able to address the issue with precision and ensure that safety is a priority! They always successfully diagnose and complete the repairs and within a reasonable timeframe. We are always pleased with their services, which prompts us to be return customers. Interaction with them is easy as we are presented with options which makes it convenient for us as consumers. The owner makes us feel included, making our interactions very productive since he ensures that we have the final say in the decision. At the end of each service visit, the owner takes the time to orally provide a concrete report about all that took place and possibly any additional findings outside of the original scope of work that may require future attention. However, if while working on the vehicles, and they come across something that requires immediate attention and safety is a factor, the owner will personally contact us to review those findings with us. A notable strength of the company is their ability to be efficient and prompt! I am convinced that anyone who utilizes their service will be satisfied. -Melanie

I had my car towed to this shop from another because I heard how honest George Jr. is. I'm so glad I did. I got an estimate of $954.00 for a whole bunch of work that my 2004 honda civic needed from thwe other shop. George went through the estimate and double checked what the other shop said and It wasn't true at all. George fixed what I needed and now my car runs like new. My bill was only $255.81. What a deal. I cant say enough about them. Thank you guys.