t is with pleasure that I write this review on behalf of my myself and... read more t is with pleasure that I write this review on behalf of my myself and husband. We have been using Factory Auto Service for a few years now and have no complaints. We are pleased with the service that we receive. We have an Acura and Civic and this company have done a great job with the repairs and maintenance. Some issues that we've had in the past weren't sufficiently assessed and repaired properly by other service providers. However, now that this company is our premier auto mechanic provider, those issues are now of the past. The owner is very polished and knowledgeable about automobiles. He takes the time to educate his clients which we appreciate very much. When our car is being serviced by the company, we are confident that they will be able to address the issue with precision and ensure that safety is a priority! They always successfully diagnose and complete the repairs and within a reasonable timeframe. We are always pleased with their services, which prompts us to be return customers. Interaction with them is easy as we are presented with options which makes it convenient for us as consumers. The owner makes us feel included, making our interactions very productive since he ensures that we have the final say in the decision. At the end of each service visit, the owner takes the time to orally provide a concrete report about all that took place and possibly any additional findings outside of the original scope of work that may require future attention. However, if while working on the vehicles, and they come across something that requires immediate attention and safety is a factor, the owner will personally contact us to review those findings with us. A notable strength of the company is their ability to be efficient and prompt! I am convinced that anyone who utilizes their service will be satisfied. -Melanie
I spotted the Alpha-Omega sign on my way home where I usually had trav... read more I spotted the Alpha-Omega sign on my way home where I usually had traveled this path many times back and forth without even noticing it. A smiley faced fellow looked on the smashed roof of my truck and in 4 minutes gave me a precise estimation, making a telephone call to the supplier asking for availability of the part, its price and delivery time. The total was well below the estimation of my insurance. I asked Hovie (that was the smiling fellow’s name) if it was possible to wrap up the work in four days. He said that he would do his best. Everything was done on the third day. My truck was stamped with a smile and we (my truck and I) both left smiling. Later I figured out that Hovie worked until very late at night in order to finish the work on time. On the first evening after I gave Hovie “the go ahead”, I decided to check out the references and reviews that customers wrote. There were none! Moreover the telephone number was different than the one on Hovie's business card. “Y-y-yah”, I said to myself, “what a wonderful world… again”. To make a long story short, Hovie along with his partner recently purchased this business and they are doing very well. The parking lot is filled with exotic cars like a 1965 Mercedes Benz, other Mercedes models with carburetors before the era of fuel injection and distributors before the era of electronic ignition. And all these beauties were shining and… smiling. They also do mechanical work. Ladies and Gentlemen, the all would be happy clients of Alpha-Omega, I will be back not necessarily as a customer if the problem arises again, but simply as a friendly visitor. And finally, the correct telephone numbers are: cell: 617-483-3495; office: 617-924-9734; fax: 617-924-9737. I hope it will appear on their new website. Thank you very much, Alpha-Omega! Michael.
Today I used their auto repair shop for service on my car. My stepdad... read more Today I used their auto repair shop for service on my car. My stepdad typically does all my mechanical work on my car but, he has since moved to another state so I need to fen for myself. I called Nissan and was quoted $289 for an oil change, tire rotation, oil filter and general check up. I printed out the maintenance sheet for the milage on my car and gave it to the mechanic at Woodside, who had also called Nissan to verify the service requirements for my mileage. When I picked up my car and saw the invoice for $76 I was ecstatic. They fulfilled all the checkpoints on the maintenance sheet from Nissan for a third of the price. Amazing small business service and customer service. Keep the small businesses around and it works out for everyone.
