Prius service near Waltham, MA

We needed a mechanic in a pinch and Mike was happy to help us out. We highly recommend going here and we will be back in the future!! Thank you Mike!!! Kara Castonguay

I find Abington Sunoco to be straightforward and helpful. Partly it is out of a motivation to get the business, but they are helpful in pointing out problems and potential future problems that an average person would probably miss, and let you know whether they think they can do anything about it. I do not recall them ever trying to represent that they could do something for the car that they could not do, or even overstating what they might be capable of doing. -David McLaughlin

Oil change and lube went as always. I was unaware that the inspection process was no longer part of the garage, but rather the dealership. The guy running that needs to learn how to relate a bit better to customers.

I’m always in and out quickly and have had no issues with service. Also, pricing is very reasonable!

Mike and the crew are good, but the prices are extremely high!!! I understand they offer easy financing options for car repairs, but their prices are around the same as the dealer. I could’ve got my brakes done at the Ford dealership for $369 that’s included the parts and labor, Mike charged a whopping $580, now mind you the parts were around $125 max for the pads, and rotors. He had a lady in there to change her A/C compressor and charged her $1750 holy crap!!

t is with pleasure that I write this review on behalf of my myself and husband. We have been using Factory Auto Service for a few years now and have no complaints. We are pleased with the service that we receive. We have an Acura and Civic and this company have done a great job with the repairs and maintenance. Some issues that we've had in the past weren't sufficiently assessed and repaired properly by other service providers. However, now that this company is our premier auto mechanic provider, those issues are now of the past. The owner is very polished and knowledgeable about automobiles. He takes the time to educate his clients which we appreciate very much. When our car is being serviced by the company, we are confident that they will be able to address the issue with precision and ensure that safety is a priority! They always successfully diagnose and complete the repairs and within a reasonable timeframe. We are always pleased with their services, which prompts us to be return customers. Interaction with them is easy as we are presented with options which makes it convenient for us as consumers. The owner makes us feel included, making our interactions very productive since he ensures that we have the final say in the decision. At the end of each service visit, the owner takes the time to orally provide a concrete report about all that took place and possibly any additional findings outside of the original scope of work that may require future attention. However, if while working on the vehicles, and they come across something that requires immediate attention and safety is a factor, the owner will personally contact us to review those findings with us. A notable strength of the company is their ability to be efficient and prompt! I am convinced that anyone who utilizes their service will be satisfied. -Melanie

Best service ever. Very friendly people. Price was reasonable. Highly recommended them and Female Friendly!! -Beck Mensah

I love this place! My husband and I bring our Toyotas here for all services. They are fair, fast and kind. I love that they are a family owned business and treat their customers the same. We will be back! -Dawn

Leary is an immaculate shop w great car passion and they take great care in their work.

Just purchased a used car on 5/6/19 from Bob Celati dealer/owner/mechanic of Central Automotive.Under the terms of Bob's Purchase Agreement the vehicle is covered by "30 day Express Warranty" provided by dealer and "Implied Warranty of Merchantability and fitness" provided by the state to protect buyers of used vehicles from defects that impair the safety and use of a vehicle.During the warranty period I was having a problem with my power steering a problem that would be considered a defect that impairs the safety of a vehicle. Under The Massachusetts used car Warranty Law that was displayed in the vehicle at the time of purchase the dealer is required by law to fix the problem or issue a refund. Bob acknowledged that there was a problem with the steering. He tried to diagnos and fix the problem but was unable to.So he offered a refund/ buy-back I accepted. Bob said he would only honor the buy-back under one condition that I agreed to sign a "Confidentiality Agreement" I have since tried to contact Bob in an attempt to resolve problem.He refuses to respond. I've tried by phone and mail. Now my only recourse is to contact the Attorney Generals Office Consumer Affairs and Business Regulation under The used car Warranty Law a consumer can request a state certified arbitrator to decide the case.

Fixed a couple of issues with my tranny, 2001 Pontiac Grand AM. My biggest take away was just how nice they were. I never felt like I was being taken advantage and they stayed within their quote even though labor was 5+ hours more than the estimate . If you need work done just call them!! Any work Auto repair too!

In an industry where trust and transparency are luxuries instead of bare minimums, Cars R Us of Boston is exceptional at making these focal points of how they do business. Whether you're a seasoned car expert or a new, vulnerable car owner there's nothing better than leaving the shop with with peace of mind and total, 100% confidence that your car...and wallet...are in better shape than when you came in (or went anywhere else). These guys break the mold of auto repair and maintenence and would recommend that everyone give this place a visit! Parul Faria