Dodge service near West Lynn, MA

Just purchased a used car on 5/6/19 from Bob Celati dealer/owner/mechanic of Central Automotive.Under the terms of Bob's Purchase Agreement the vehicle is covered by "30 day Express Warranty" provided by dealer and "Implied Warranty of Merchantability and fitness" provided by the state to protect buyers of used vehicles from defects that impair the safety and use of a vehicle.During the warranty period I was having a problem with my power steering a problem that would be considered a defect that impairs the safety of a vehicle. Under The Massachusetts used car Warranty Law that was displayed in the vehicle at the time of purchase the dealer is required by law to fix the problem or issue a refund. Bob acknowledged that there was a problem with the steering. He tried to diagnos and fix the problem but was unable to.So he offered a refund/ buy-back I accepted. Bob said he would only honor the buy-back under one condition that I agreed to sign a "Confidentiality Agreement" I have since tried to contact Bob in an attempt to resolve problem.He refuses to respond. I've tried by phone and mail. Now my only recourse is to contact the Attorney Generals Office Consumer Affairs and Business Regulation under The used car Warranty Law a consumer can request a state certified arbitrator to decide the case.

DO NOT TRUST these rip off artists, they run a very shady business. My elderly mom (78 yrs. old) brought her car to Burke Automotive because her check engine light was on and her regular mechanic was on vacation. They told her that she needed to replace her catalytic converter at a cost of $2,200. The mechanic wanted to start the job right away (he told her “I would not wait”). She called me when she got the news and I told her not to start, but to let my mechanic take look at it. My mechanic said that the catalytic converter was fine! He shook his head and said that the only reason that the check engine light was on was due to a bad gas cap, $40 later the check engine light was off. It is sickening how some people try to take advantage of others out of greed. They almost scammed my mom for over $2,000!!!!!

Joe was able to quickly resolve two problems that had stumped multiple other auto repair shops. He is quick, efficient, and accurate with very good prices. I would HIGHLY recommend this business and plan to use him again in the near future.

Best service ever. Very friendly people. Price was reasonable. Highly recommended them and Female Friendly!! -Beck Mensah

I had a very negative experience, I can see that CLM Auto kisses up to certain classes of people in the community because all I asked was to put in two Sylvania ultra light bulbs which was purchased at AutoZone and the owner Mario got very loud and ignorant because I purchased my own bulbs, and finally he told me he does not want my service after I told him I have money to pay for the bulbs to be installed, so my experience is that they can be very rude and obnoxious to certain classes of people…!!!