Ford service near Clarksville, MD

harford08@hotmail.com

AWFUL experience with this tint place. But from the looks of his comebacks to other reviews. He will have some EXCUSE. My husband Justin wanted to get his tint done for his Buick. The first time we scheduled an appt was a month ago for 2 PM. When we get there a bit early for our appt, we are informed they won't be ready for us until 2:30. (Okay that's fine, we can go to McDs and come back.) We get there before 2:30 and waiting a couple minutes AFTER 2:30. We decide to leave. He calls us and tells us he is done now when we are already going home so we decline their service. My husband decides to RESCHEDULE his appt for 9AM today. WHICH I hated cause of the previous experience but I go anyways. I get there before 9 and a man gets into a red car that I GLANCE says TAG and TITLE, points at THAT shop and asks me if I need help. I tell him no. Come to find out Tint Doctor sign says they don't open until 10..... I call the store #s cause I don't get how you can make an appt before the store hours!!!! after calling and LVM and finally reach the SAME man that drove away. He tells me he works for both stores by "himself." He has awful customer service. Tells me it is not that big of deal, claims his appt schedule must be out of wack, WAS NOT AWARE HE EVEN HAD AN APPT FOR 9, constantly over talks me, incapable of having a conversation, where there was no point in talking to him. So I left. So be aware when you have an appt with them!!

This review is specific to the Tune and Lube on Windsor Mill Road. In July 2010, they replaced my lower ball joint, and other related parts, at the cost of $550. January 2011, I noticed a noise coming from the front end, and returned to Tune for a diagnosis. Fortunately, the owner failed to remember me. The diagnosis was a problem with the same ball joint that was replaced in July. Once I reminded the owner of his work only 6 months earlier, and produced a receipt, he appeared stupefied. His proposal: Maybe he could "cut a deal on the part" (the part's cost was $67). Essentially, he proposed that I pay again for the same work performed 6 months earlier. To explain his decision, he cited legalities such as his 90-day warranty. Dismissed was the basic premise of customer service, which would impel a conscientious businessperson to correct work that was obviously faulty in some manner. He actuallly expected me to pay again for the same work he was responsible for completing just 6 months earlier.

Tony and his crew do fantastic work! He helps us with our Maryland Inspections on our vehicles! Marcello T.

Wife and I have been customers for many years in one way or another and no complaints at all. Work performed over the years include oil changes, brake pads, brake shoes, rotors, ignition coil replacement, valve cover gasket replacement, radiator replacement, serpentine belt replacement...and no complaints! Not one single complaint! Rob and the mechanics at Airpark Certified Auto Service are top notch! They're reliable, they're honest, they're just a great group of people all around. It's comforting to know when the unexpected happens, like today, we have Rob and his crew to turn to for help. Support your local mom and pop businesses, especially when they're this great. There's no reason not to. I would refer anyone who is in need of repairs to contact Airpark Certified Auto Service and rest assured they are in great hands.

Dmitry and Michael are the people I normally deal with on regular basis. When another mechanic told me I needed a lot of work done on my car, they told me that I only needed new tires (and I do, that's true). I have been going to them for over 10 years, and I have also recommended their services to my friends. When my friend's car broke down, one shop quoted her to change the waterpump and timing belt over $1000, and Dmitry fixed it for a lot less.