Ford service near Cockeysville, MD

This review is specific to the Tune and Lube on Windsor Mill Road. In July 2010, they replaced my lower ball joint, and other related parts, at the cost of $550. January 2011, I noticed a noise coming from the front end, and returned to Tune for a diagnosis. Fortunately, the owner failed to remember me. The diagnosis was a problem with the same ball joint that was replaced in July. Once I reminded the owner of his work only 6 months earlier, and produced a receipt, he appeared stupefied. His proposal: Maybe he could "cut a deal on the part" (the part's cost was $67). Essentially, he proposed that I pay again for the same work performed 6 months earlier. To explain his decision, he cited legalities such as his 90-day warranty. Dismissed was the basic premise of customer service, which would impel a conscientious businessperson to correct work that was obviously faulty in some manner. He actuallly expected me to pay again for the same work he was responsible for completing just 6 months earlier.

Just discovered Foltz and wish I had earlier! I took my car in for brakes and a grinding noise that sounded expensive. Turned out the noise was related to the front brakes so there was no extra work that needed to be done. Foltz was cheaper than Jones where I got my car. My husband went there 2 days later and had his tires rotated, also cheaper than Jones. I will drop my car next time instead of waiting- it took almost 3 hours to get the new front brakes done.