Ford service near Ellicott City, MD

I have been taking my Honda and Lexus to Freestate for over 3 years. They are helpful in letting me know what is wrong with my vehicle and what could wait until the next service. The prices are not as high as a dealer but also not as low as say a side lot garage. I do feel confident that they are doing a good job and trust their opinion.

I got my car towed here which I soon found out that it had overheated. Before this incident happened I never experienced my car to overheat. I asked them to diagnose my car and they told me the problem. I asked them once this problem was fixed would the car not overheat. Long story short I paid over $500 and it was not fixed, the car was worse!!! I drove from the lot and about two miles down the street antifreeze was literally leaking all over the road and the cat was smoking so bad I thought it was going to catch on fire. I took the car back 3 times and it never got fixed. I came in with it just overheating to the radiator now leaking and the problem not fixed. They would not find out the problem without me paying more money. If I would have known from the beginning there was a major issue I would have never wasted my money. I end up junking the car after replacing the radiator and still had a problem, then took it to n Dodge for them to do am diagnosis. All tune and lube completely got over on me and I talked with the service manner and the store manager. In even called the corporate number only to find out they were a franchise. I was beyond upset and disappointed because I trusted them. I will never go to another all tune and lube or recommend them to anyone!!! I had to junk my car at the end after having it for five years with no major issues!!!

These days it's hard to find a Mechanic/car repair shop that one can trust to do professional work and customer service. In June 2015 I bought my 2000 GMC SUV Jimmy to Mark Auto Service of Seat Pleasant, MD PROBLEM: engine misfire. hard to start in the morning. Told I needed a fuel pump COST: $500. Two days later, returned with same problem. 'Said' Zaatra (shop owner) now tell me I need to replace the fuel Injector. COST: $540. Return back in 2 days at the shop. Problem not fix. It's has cost me $1040.00 for two misdiagnosed's. I took it another auto repair facility...they were able to discover the problem and FIX IT. Turn out all I needed was a 'TUNE UP' (Spark plugs) MARK AUTO SERVICE refused to refund. As a CONSUMER...I cannot allow this shop owner Mark Auto Service get away without taking Legal Action.

Jamie(the manager) took my BMW in and. while somewhat worried about servicing it at an independant shop,quickly put me at ease with his knowledge and experience with european cars. He fixed my worn out clutch and even repaired a nagging check engine light that the dealership couldn't fix after several tries! They are fair. honest and affordable...they have a customer for life!

Very disrespectful owner who is a "Know it All" type of guy. Would let me talk and hear what I'm saying but did not listen to anything at all. I was explaining my situation. told the man I have went to different shops, got estimates and told him what all four shops said and from my experience on cars this is the issue. He says "I'm not going to give no stupid estimate on anything over the phone. I said sir, just a rough estimate. He of course acted stubborn so I'm trying to give him money so I tried again this time saying, well, how about just putting a new engine in my car. He still said He's not giving a estimate in a disrespectful manner. I politely took my business away from him. His workers are very respectable but THE OWNER IS A Complete DOUCHE