Engine repair service near Hampstead, MD

This review is specific to the Tune and Lube on Windsor Mill Road. In July 2010, they replaced my lower ball joint, and other related parts, at the cost of $550. January 2011, I noticed a noise coming from the front end, and returned to Tune for a diagnosis. Fortunately, the owner failed to remember me. The diagnosis was a problem with the same ball joint that was replaced in July. Once I reminded the owner of his work only 6 months earlier, and produced a receipt, he appeared stupefied. His proposal: Maybe he could "cut a deal on the part" (the part's cost was $67). Essentially, he proposed that I pay again for the same work performed 6 months earlier. To explain his decision, he cited legalities such as his 90-day warranty. Dismissed was the basic premise of customer service, which would impel a conscientious businessperson to correct work that was obviously faulty in some manner. He actuallly expected me to pay again for the same work he was responsible for completing just 6 months earlier.

Family owned and ASE Master certified automotive repair facility. Myself, along with my parents, make up this unique small but experienced shop. We have over 50 years of experience in the automotive and truck repair field. My father also was an automotive instructor for a major technical school. We provide a complete automotive care for our customers.

I've been going to Haris for years. The guys there are all very professional and courteous. I recently have some problems with my transmission and they were able to save my transmission by changing a couple of solenoids. Other shops would have tried to sell me a complete transmission for thousands of dollars. I was back in my car the same day and it only cost me a little over $400. I highly recommend this place. Manny and Guys are awesome.