Oil change service near Mount Rainier, MD

Went there on Oct 16, 2015 for a simple oil change, have already filed with the BBB, car was running fine, told me I needed a qt of transmission fluid, I said fine, the minute I left the car began bucking, that was a Friday, please also note I am a female, on Saturday really didn't drive much as my son took me to PA in his car but when I did in the early am still the same problem, bucking and not shifting appropriately. On Sunday took the car to Walmart, much worse, it actually shut off, check engine light came on, cruise control light came on, had to turn off car, wait, gingerly start back up and ease my way back home. I called my mechanic. He came over. Let's start with the fact that I was 1 1/2 quarts low on oil (2 days after an oil change) and my transmission fluid was bone dry), he put 2 1/2 quarts of transmission fluid in, told me to go to work the next day have the guys pull it in the shop and hook it up to see if it throws any codes and then go over it with a fine tooth comb. See what Charm City didn't know is that I really hate to bother my mechanics for an oil change so I go there, but I've been working with mechanics for 16 years, so they pulled my car in the shop went over it and still had to add another quart of transmission fluid. My certified mechanics have told me that either charm city pulled the transmission plug and drained the tranny fluid or they used a fluid evacuator, when I confronted the owner who took offense to my language and really who wouldn't be pissed, he could have blown up my transmission..he lied, he said a fluid evacuator takes an hours...sorry bud....5 to 8 minutes....his mechanic lied and said he put 6 quarts of oil in my car...first off...why would you put 6 quarts when you only need to put 5 and you didn't put 5...liar...I don't care that you've been in business for 26 years, you saw a female coming in who never uses you for service and you thought you could get some service work from me, so you drained my tranny fluid and then had the gall to ask why I didn't come back, because you are untrustworthy, BEWARE ONE AND ALL. I have 2 certified mechanics that will testify to my story. This place needs to be investigated!!!!

Terrible, God awful service. Came in for fan belt change and tire rotation. They were unresponsive and short with me. They also completely screwed up the task at hand. I had to return to the midas and persuade them to fix my vehicle that now screeched like a banshee due to their mistakes. In order to get back at my return trip they also had stolen my dipstick.

I have been dealing with Mr. Tire in La Plata, MD for 10+ years. Had them put new tires on one of my vehicles and they damaged the rim. Took it back for them to repair, went back today and the rim is still damaged. I have never had damage to any of my vehicles since dealing with them, this is the first. This is the first time I dealt with this gentleman, first time seeing him there. Jimbo and Scott have always treated me with respect and very professional. I told him the rim was still damaged and he said you need to leave my property. I told him I have before and after pictures and he just kept telling me to leave his property, I am calling the police. He just kept getting smart and telling me to leave, they didn't damage my rim. My husband gets out the car and he said I am calling the police you threaten me, I was like what, I threatened you, he then said I didn't say that. I guess if you call them out for something they damage, you are a problem. I told him to call the police, I will wait for them because I done nothing wrong, just complain about them damaging my rim. After 10+ years you have to deal with something like this.

This review is specific to the Tune and Lube on Windsor Mill Road. In July 2010, they replaced my lower ball joint, and other related parts, at the cost of $550. January 2011, I noticed a noise coming from the front end, and returned to Tune for a diagnosis. Fortunately, the owner failed to remember me. The diagnosis was a problem with the same ball joint that was replaced in July. Once I reminded the owner of his work only 6 months earlier, and produced a receipt, he appeared stupefied. His proposal: Maybe he could "cut a deal on the part" (the part's cost was $67). Essentially, he proposed that I pay again for the same work performed 6 months earlier. To explain his decision, he cited legalities such as his 90-day warranty. Dismissed was the basic premise of customer service, which would impel a conscientious businessperson to correct work that was obviously faulty in some manner. He actuallly expected me to pay again for the same work he was responsible for completing just 6 months earlier.

Tom is the best. He knows cars and shoots straight. Takes care of his customers like family. If he can't fix it, he will send you to the right place or take it there himself. He will get the work done while you are at work in dc; by offering to pick up and drop off your car at the train station.

Jack and Darlene Clark are who you want to take your car to. Their staff of highly skilled mechanics know exactly what they're doing, no matter what the problem is. If they can't do it, they know who can. If you are not completely satisfied, Jack and Darlene will do what it takes to make sure you walk away feeling like you've just been serviced by the best. They are willing to work with you to make sure you get what you need to get you back on the road safely, and as quickly as possible.