Engine repair service near Rock Hall, MD

This review is specific to the Tune and Lube on Windsor Mill Road. In July 2010, they replaced my lower ball joint, and other related parts, at the cost of $550. January 2011, I noticed a noise coming from the front end, and returned to Tune for a diagnosis. Fortunately, the owner failed to remember me. The diagnosis was a problem with the same ball joint that was replaced in July. Once I reminded the owner of his work only 6 months earlier, and produced a receipt, he appeared stupefied. His proposal: Maybe he could "cut a deal on the part" (the part's cost was $67). Essentially, he proposed that I pay again for the same work performed 6 months earlier. To explain his decision, he cited legalities such as his 90-day warranty. Dismissed was the basic premise of customer service, which would impel a conscientious businessperson to correct work that was obviously faulty in some manner. He actuallly expected me to pay again for the same work he was responsible for completing just 6 months earlier.

The managers and mechanics at Bowie Shell are honest. They do not inflate prices and provide a thorough and honest assessment regarding the status of the car and fair pricing for any repairs needed. Carl and Ron are the greatest.

DOC MOBILE AUTO REPAIR is a moble auto repair service that serves Anne Arundel and Prince Georges counties. DON'T GET STUCK IN THE DEALERSHIP ALL DAY. LET US COME TO YOU!