Service stations service near Silver Spring, MD

STEER CLEAR! Sunoco 9395 Baltimore National Pike! I took my Honda in to have a diagnostic run on why the engine light was on. I worked a full day and walked back over after work to get a run down on what was wrong. The service guy went through a list of 4 items that needed to be done on the car - 1 was urgent, 3 were not. I went through the list one-by-one with him and confirmed my wish to hold off on the 3 non-urgent items. He confirmed that they would perform the 1 urgent repair, that they had been able to flip the engine light off (no explanation given), and that it would be ready in the morning. I went over to get my car the next day at lunch. The invoice was $572. higher than we had discussed. I immediately asked for an explanation, which seemed to annoy him. It turns out that they had completed one of the non-urgent repairs that I had explicitly said NOT to do. He knew this; he wrote it down when we discussed it. Not only had they done work I told them not to do, but their solution to the situation was for them to keep my car another day and reverse the work they'd done. Because I wouldn't need my car? Seriously. That was as creative of a solution as they could manage. Clearly this particular Sunoco is not interested in retaining long-term customers. I will drive back to my old mechanic now even though he is a half hour away since I moved. I was hoping that I could make a good neighborhood contact. I was wrong. They had my wife in tears. Very sad and terribly uncomfortable transaction

My Volvo broke down near their station and I had my car towed there for repair. Unfortunately the car was not worth fixing but fortunately I came across a great service station. I've since purchased a used Subaru and have had it there for service and couldn't be happier. Brian Ben and their staff are excellent mechanics and extremely honest. If you are looking for a repair shop don't hesitate to give them a chance you will be very happy. Mark V.

I recently took my Mercedes to this shop for repair because after owning the car for 12 years, I am tired of the pretentious attitudes and high prices of the dealership service department. API is a great alternative. The people who work at API are familiar with Mercedes cars, have the right tools to service them, and are able to get the right parts. Most importantly, they are friendly and make their customers feel valued. I plan to continue taking my car to API for future service needs!

I wanted to wait to see how the repairs I received here worked out. Good news! My car is still running great. My car broke down nearby this place and I limped in to their parking lot and left the key in the drop box. They have a website that shows that they accept overnight and weekend vehicles, which was a reason why I dropped my car off there. I lucked out, because these guys did a great job. They were very clear about what was wrong when they called me, and they gave me good advice about the timing belt being changed. It's been a few long driving trips and my car is still running well and not overheating. They did a great job and if I lived closer to them, I'd take my car there again. John Kennedy

RUN!!!!!! RUN AWAY FROM THIS PLACE!!!!!!! * REAL CUSTOMER REVIEW * Don't be tricked by the good reviews on this website like I was. I won't try to convince you that they are bad; I will just tell you what happened, and let you the consumer decide. I brought my car into the shop to have some oil leaks sealed. I thought that the price was amazing, and hey what's the worst that could happen? The FIRST TIME I came to pick it up my car, it had been turned from a smooth ride into a lawnmower (metaphorically speaking). I was devastated because the shops owner had told me how great their star mechanic was. I was also confused because earlier that day the owner called, and told me the car was ready. I'm no expert mechanic but anyone who thought this car was ready should have their license revoked. The car rumbled, shook, and shifted funny. Please keep in my mind none of these things happened before this shop touched it. I called the manager who said that they would take another look at it. I was so upset because my car was ruined. I left the car with them, and prayed that the car would be better the next time. The SECOND TIME I came up there the car didn't raddle anymore but now my steering wheel was loose, and shook from side to side. I don't have to tell you how dangerous driving with a broken steering wheel is. I called the manager and insisted that the steering wheel be fixed because why should I have to deal with that if I didn't do it. The following morning I checked under the car and noticed that after $900.00 ($876.00 to be exact) I still had a leak under my car (a puddle to be exact). I took the car in that day and left it with them. About a week and a half had passed by this time; and needless to say this was slowly turning into a nightmare because i was out of almost $900.00 and had no car. My daughter missed a week of school, and I had to drive my girl's car. The THIRD TIME they told me the car was finished

My vehicle has broken down 3 times since I had work done at this shop! They claimed to have fixed the problem yet I just returned from getting Antifreeze to fill my radiator after my lower hose popped off an hour away from home! Thank goodness I was around a mechanic who was kind enough to help me or I would have been up a creek! Stay away if you don't want the hassle. Very Dissatisfied!

Went there on Oct 16, 2015 for a simple oil change, have already filed with the BBB, car was running fine, told me I needed a qt of transmission fluid, I said fine, the minute I left the car began bucking, that was a Friday, please also note I am a female, on Saturday really didn't drive much as my son took me to PA in his car but when I did in the early am still the same problem, bucking and not shifting appropriately. On Sunday took the car to Walmart, much worse, it actually shut off, check engine light came on, cruise control light came on, had to turn off car, wait, gingerly start back up and ease my way back home. I called my mechanic. He came over. Let's start with the fact that I was 1 1/2 quarts low on oil (2 days after an oil change) and my transmission fluid was bone dry), he put 2 1/2 quarts of transmission fluid in, told me to go to work the next day have the guys pull it in the shop and hook it up to see if it throws any codes and then go over it with a fine tooth comb. See what Charm City didn't know is that I really hate to bother my mechanics for an oil change so I go there, but I've been working with mechanics for 16 years, so they pulled my car in the shop went over it and still had to add another quart of transmission fluid. My certified mechanics have told me that either charm city pulled the transmission plug and drained the tranny fluid or they used a fluid evacuator, when I confronted the owner who took offense to my language and really who wouldn't be pissed, he could have blown up my transmission..he lied, he said a fluid evacuator takes an hours...sorry bud....5 to 8 minutes....his mechanic lied and said he put 6 quarts of oil in my car...first off...why would you put 6 quarts when you only need to put 5 and you didn't put 5...liar...I don't care that you've been in business for 26 years, you saw a female coming in who never uses you for service and you thought you could get some service work from me, so you drained my tranny fluid and then had the gall to ask why I didn't come back, because you are untrustworthy, BEWARE ONE AND ALL. I have 2 certified mechanics that will testify to my story. This place needs to be investigated!!!!

Go ANYWHERE else!!! Gave me estimate on repairs for a problem I was having. Two of the part prices they quoted were AT LEAST 400% markup of actual cost. Found out, after taking somewhere else (and checking also with at least 5 other shops), I only needed ONE thing replaced. Meineke's extremely outlandish high-priced rip-off attempts at their over 400% markup part prices were not even in need of repair or replacement!!! I wish one of those "Dateline" type investigations would be done on these crooks.

Love this shop! One of the honest ones! They always take care of me and I appreciate! -Vicki Gowin

This is one of my favorite places in Lake Ridge. Today Adam helped prove why. He repaired my hopeless WHEELBARROW TIRE in less than 20 minutes! I am back in home yard business and Lake Ridge Auto has come through once again!!! Love this place!!! Mary N. Occoquan, VA

I have taken my 02 Passat to them a couple of times for repairs and have received good service both over the phone and in person. The repairs I had done were done professionally and I was always happy with the work. Most recently I had to have them remove the factory stereo so I could remove sub woofer wires, as I was trading it in, and Charlie came out and took care of it for me at no cost. I understand that with the right tools it is an easy task but he still came out and did it with a smile on his face. If I find myself with another VW or any of the German cars I will definitely take it back to them as needed.

this is not the Mobil nor is it a service station, this is a Sunoco gas station with a car wash. The Mobil is across the street at 14496. THAT has a service station

I just had my car inspected a few months ago, and the car passed inspection with fkying colors. I had some difficulty registering my out of state car, therefore, the certificate ran out. I took the car to this exxon for a new inspection and all of a sudden there are three issues with it. They immediately starting offering quotes to fix these "issues". Must have thought I was some easy mark from out of state. Besides being extremely rude, I believe they either damaged my car to make money, or made stuff up. See it all the time from shops like this on Dateline, 60 minutes.