Diagnostic services service near Sunderland, MD

Very disrespectful owner who is a "Know it All" type of guy. Would let me talk and hear what I'm saying but did not listen to anything at all. I was explaining my situation. told the man I have went to different shops, got estimates and told him what all four shops said and from my experience on cars this is the issue. He says "I'm not going to give no stupid estimate on anything over the phone. I said sir, just a rough estimate. He of course acted stubborn so I'm trying to give him money so I tried again this time saying, well, how about just putting a new engine in my car. He still said He's not giving a estimate in a disrespectful manner. I politely took my business away from him. His workers are very respectable but THE OWNER IS A Complete DOUCHE

My husband and I are new to the area and we were looking for a new mechanic. Unfortunately, we needed to find one sooner rather than later when my car wouldn't start one morning. My husband called Antietam Auto because its .6 miles from our house. They gave us the number to a great tow company that they usually work with and I had my car towed there within the next day. By the end of the day, Justin had diagnosed that I needed a new starter and had ordered it right away. He had my car fixed and ready to go by 10am the next day! I was blown away by how fast he fixed my car and by the low price he charged me compared to other mechanics I have gone to. He even did a complementary 27 point inspection of my car which I thought was a very nice touch. I am BEYOND thrilled with my experience with Justin!! I told him I hope that I don't have to see him again for a while, but I know if I do that he will indeed take care of me. Thank you so much to Justin and his awesome crew! You all rock! Elana O'Hara

I can't say enough good things about J & F Motors. I became a customer in 2011 when the warranty on my 2004 BMW 545i ran out. I felt that I couldn't get good answers from BMW dealerships and every time I went in, I didn't feel comfortable with their answers and what I was paying for. From day one, J & F has exceeded my expectations with their level of customer service, taking the time to explain to me what has gone wrong, what needs to be repaired asap and what can wait. I am a fanatic when it comes to my car and they understand that. They are what an automotive repair shop should strive to model themselves after.