Ford service near Wheaton, MD

This review is specific to the Tune and Lube on Windsor Mill Road. In July 2010, they replaced my lower ball joint, and other related parts, at the cost of $550. January 2011, I noticed a noise coming from the front end, and returned to Tune for a diagnosis. Fortunately, the owner failed to remember me. The diagnosis was a problem with the same ball joint that was replaced in July. Once I reminded the owner of his work only 6 months earlier, and produced a receipt, he appeared stupefied. His proposal: Maybe he could "cut a deal on the part" (the part's cost was $67). Essentially, he proposed that I pay again for the same work performed 6 months earlier. To explain his decision, he cited legalities such as his 90-day warranty. Dismissed was the basic premise of customer service, which would impel a conscientious businessperson to correct work that was obviously faulty in some manner. He actuallly expected me to pay again for the same work he was responsible for completing just 6 months earlier.

1.0 star rating 7/10/2019 I dropped my 1982 VW off at Hartloves in August 23,2017 to have John get the engine running (as it was not running for 7years)if he could and get it roadworthy. After many months he and crew got the car running and contacted me so I went to MVA got tags ,insurance in February 2019. When coming to pick up vehicle the mechanic said he had it on the road doing 80 mph and ran like a top but ran the gas tank empty and the new fuel injection system and filters had to be cleaned and repaired/replaced. i went to the facility and inquired as to why they didn't replace fuel tank,oil filter before road testing and was told by John that NOW the engine is smoking. I chalked up after $1,000 into this that lets just rebuild the engine at my expense,replace gas tank and sending unit April 15,2019.As of now July 10,2019 have tried to contact John to no avail. My wife and I went to his office July 10,2019 where his secretary could not contact him or give us any information as to parts ordered,where the engine is rebuilt,time frame,looking at vehicle engine is out no new gas tank installed at this time, car sitting outside same place. I have all conversations recorded and will keep everyone posted as to resolution. Anyone can contact me 410-980-5881 if needed. Mike Gnip USMC Veteran

This Gem of a human being wants to charge my daughter $349.00 to put a set of rear brakes on her car and it will be extra for rotors! I've NEVER seen anyone charge a price like this. It's a 2005 Monte Carlo and this is at least DOUBLE what it should cost to slap on a few brake pads. DON'T give this POS your business, save YOUR money Remove review

Love this shop! One of the honest ones! They always take care of me and I appreciate! -Vicki Gowin

This is one of my favorite places in Lake Ridge. Today Adam helped prove why. He repaired my hopeless WHEELBARROW TIRE in less than 20 minutes! I am back in home yard business and Lake Ridge Auto has come through once again!!! Love this place!!! Mary N. Occoquan, VA

I received a birthday coupon for a discount oil change, I went on a sat to get it done, they told me that they only do coupon M-F I made a appooinment for the following Tuesday 8:30am I showed up when they saw that I had a coupon on my hand they told me that they didnt have any appoinment under any name for that time, the guy behind the counter didnt even bother to look it up instead he searched on a scratch paper and said nope I dont have your name here, then he told me that they only accept coupons on Wednesday, I think they send coupons at home to try to get you to come in, and hopefully get you to paid full price by telling you they dont take coupons that day you are in.