I used to have descent service with this place and I had started using... read more I used to have descent service with this place and I had started using this place years ago. They use to be a family owned place and his son was a good honest kid who seemed to care very much about giving you good work at an honest price but unfortunately his son left this place years ago and his father Chris the owner hired a bunch of lazy guys who do shady work and service. They could care less about his business and the service they do. You rarely ever see Chris there anymore because either he’s on vacation or sitting back relaxing and just letting these guys do whatever they want. In February of 2019 my transmission went out on my 2002 Buick Rendezvous and they claimed they could do the work for $2000 and that there were no other problems to be seen on this vehicle. Well me like a fool decided to let them do the work and they promised a three year warranty. They ended up saying during the process of doing it that it was a special transmission and it was going to cost more which turned into $3300. I agreed like an idiot and I had the work done. Within a month later the head gasket blew on the vehicle which they quoted at $2800. I felt in too deep with this vehicle now and I had it done. Three months later the power steering rack went out on the vehicle. I then paid $1200. Throughout the months the vehicle kept overheating and they kept replacing hoses and charging me more and more money. It finally quit overheating and here we are a year later. All of a sudden the transmission starts messing up on me again. I took it back and they claimed it was the spark plugs and charge me an additional $330. Two days later the transmission breaks down completely. Chris called and he doesn’t even remember that he replaced my transmission. I had to have him check the receipts in his computer and then he says he’ll replace it for free. Two days later he calls and says it would cost me $900 to take it off to check it and that it’s most likely the outer box which would run me an additional $1800. He then has the nerve to say he would sell me his old Dodge Caravan for $1800 in case I was interested. I knew it was time to call it quits and I had it towed away. Altogether I paid this guy $10,798.62 and he couldn’t even remember the work he did for me or honor my supposed warranty. You’re nothing but a dollar sign to this man and he could care less about you as a customer! I know I’m a sucker but I beg you take your vehicle to any of the thousands of other auto shops in Michigan. This man is a con artist and he’ll take you for everything you have. Find somebody that is at least honest and fair. I know that sounds easier said than done but at least look further than this man! I hope my story helps your decision and thanks for reading!
This is the very best Auto Place to go to! I have been going for years... read more This is the very best Auto Place to go to! I have been going for years and they have successfully serviced both of my vehicles. Extremely pleasant, reasonable prices and they care about their customers. I feel at home and always get excellent service! Oh and Gary is the BESTtttttttt. Never disappointed with his customer service. He's knowledgeable and able to multitask along with being resourceful.
A few months ago the shop owner contacted me directly and was very apo... read more A few months ago the shop owner contacted me directly and was very apologetic, polite, understanding. We spoke about my experience & he remained very professional. I was impressed that he reached out and eliminated my worry. I will definitely return as they are a reputable business who clearly values their clientele.
