Diagnostic services service near Cottage Grove, MN

Overall I’m happy with my experience in interaction with the staff. My car was ready about the time promised which was great. I was a little confused by the follow up text because a lot more was done than the alignment that I brought it in for. While this was somewhat appreciated, I discovered the next day that the airbox screws were not tightened back down so it was loose. I’m now concerned about what other things might have been a little sloppy. These things happen I know but thought you should be aware.

Overall the work on my vehicle was flawless, but the communication was below standard. I had schedule an appointment for an oil change and for a service check an my rear breaks. I dropped my truck off a day ahead of schedule as requested so they didn't have to wait for the vehicle to arrive to start work. On my appointment day I received an estimate in the afternoon which was great but greatly over estimated. I then called a few hours before the shop closed because I was wondering what the status was. I was told "I was just about to call you, are you okay with the estimate? We have the parts in shop, and would be ready Friday." I agreed and denied some of the other work requested because I didn't feel it was needed and waited till Friday. I expected a phone call when the vehicle was ready. I never received that call. I called them an hour before the shop was closing, I was worried or thought I did something wrong. I was shockingly told "We decided to pull two vehicles ahead of yours due to them having more severe damage. We figured you could pick your vehicle up and drive it this weekend and return it Monday as the work is minor and your vehicle is drivable." After that conversation, I decided to let them keep it because I was so worried about it getting bumped or even worse inadequate service(a rush job) to get it in on Monday. Monday morning I finally got the call that my vehicle was ready. Overall so far the work has held up and no problems. Knowledgeable mechanics that I believe could address and fix any problem you might have with your vehicle. I would say my experience. Stay close to your appointment. Call frequently to make sure the shop is working on your vehicle, and giving updates during your appointment window. To make sure your vehicle is being worked on. It took a week to do an oil change, and replace only the rear breaks/rotors, with all parts in the shop.

My muffler was noisy and needed to be replaced. The work was done in a timely manner and within the estimate, however, the exhaust noise is still noisy. Don’t know if it’s the replacement muffler or where the muffler is clamped to the existing tailpipe, but either way, it’s not good.

There is no one else I would trust to diagnose my car! They have saved me hundreds of dollars compared to my dealership quotes. Love the local, small business attitudes that are so far and few these days. They are proud and stand behind their work!! Tracy Lee

I take all of my vehicles to Auto Works. I am 100% satisfied with the quality of work performed by Auto Works. I trust that the job is completed at the highest level of service. Rose and Tom are experts at customer service and always have been friendly, knowledgeable and professional. I highly recommend taking your vehicle to Auto Works. The experience is exceptional. They are the best and set the standard.

Home of the Honest Mechanics The name Honest-1® speaks to an important point of difference. Honesty and integrity are the pillars which hold our system together and apart from competition. We thoroughly train and reinforce integrity in every service offering to the customer. Welcome to the Home of Honest Mechanics®. Honesty, Value and Support, and an unwavering commitment to our customers and our environment are the priorities of our corporate philosophy. We work hard to develop our brand through superior training, support, and a variety of franchise offerings including Area Representative/Master Franchises. We are America’s most trusted family of automotive maintenance and repair centers. This is not only our goal; it is our mission, and the heartbeat of how we work with our franchisees and our customers, making Honest-1® the most powerful automotive franchise experience in the industry.

I have purchased 3 rebuilt cars from Jas at 1 Stop Auto. The first was a 2004 Civic for my daughter. Never any issues and still in service with her husband driving it now. The car was an excellent buy. So much so that I planned on coming back for a newer model minivan when my Chrysler wore out. My wife's corolla died first and we replaced it with a 2006 Corolla rebuilt by Jas. We have had that for several years now with flawless performance. Jas worked with me for several months to find exactly the car I wanted. He found and rebuilt a 2006 Sienna for me a few years ago and I have been driving problem free since. Great service, great people, wonderful products. I especially like his business model. It has served me extremely well, and truly is my 1 Stop for auto purchase. Dallas

I would definitely recommend the auto shop inside of BP. This was my first time using their service as I wasn't aware that they were there, my mom recommended me. I got a tire repaired. Their customer service was awesome, their prices were very efficient and they even send a follow up text to ensure quality service and that your experience was good. I have never had that before with other auto shops. Great experience Nina Glamour

You guys did an amazing job! After the repair my S4 feels like a new car. I've been to many shops with many cars but I got never a better service than with you. You are detailed, can explain everything that even I understand it and the time it took you to do all of this was outstanding. Thanks again! You made my day!