Suburban service near Forest Lake, MN

Dropped my vehicle off the night before my appointment for an oil change. The vehicle still wasn't done by the "when needed time." The vehicle was complete right at closing time. The explanation was a bunch of excuses until a different service write came over and explained exactly what happened. Normally wouldn't be an issue for me but I needed my vehicle by a certain time that day. I've been going here for 13+ years so was slightly disappointed by the lack of explanation and inconvenience.

Tony was very helpful with looking into a fix for a detached splash guard. I've been an Apitz customer for many years, and have always received prompt, courteous service.

My rear end has this knocking I brought it in, they charged me $830.00 to fix “the knocking noise”. The noise didn’t go away and it’s louder now and on the phone they told me the noise had slowed and stopped which was a lie. I was so pissed I didn’t want to take my car until they fixed the issues instead of charging me for them doing nothing… never will be going back there!

Another huge oil stain on new epoxy floor after Trinity oil change. Friday 1:00 PM Sue Ferguson, 2017 Honda Pilot

This place is over priced I will never go here again they wanted to charge me 400 bucks brought to another mechanic only cost me 181 bucks I will never go here again

I took my college students car to Lake Elmo repair for an oil change and a headlight being out. I told the tech that the headlamp was brand new (and retested in the other headlamp) and that the problem had to be in the wiring harness. The total charge was $165. It appears they simply replugged the light in. My student told me 2 days later the “oil change” alert was still on and that the headlight was out (again). I had him take the car back to Lake Elmo Repair and they told him he would need to bring it back with an appointment. I don’t think it is fair to expect us to have to come back according to their schedule when the problem was the poor workmanship of Lake Elmo Repair. I figured the convenience of this shop would be worth it - but it’s not. I’m going back to Myron’s

Did the diagnostic on Friday morning at 7:30am 9/22 and never received the estimate to get repairs. It took the entire day to get the car back and still no idea on how much it will cost. Called yesterday and asked for the estimate, said they emailed it. That didn't happen. Would be nice to know what the price would be for repairs!