People Beware! If they can do this to me, they can do it to anyone. I ... read more People Beware! If they can do this to me, they can do it to anyone. I only hope no one else goes through something like this-its awful!!! I paid to have Jack & Don's in Hibbing, MN tow my vehicle to the dealership in Duluth for warranty issue & it was drivable at the time. On the way down to Duluth Mike (company owner I was told) was involved in a car accident that also damaged my vehicle on the back of the flat bed. My vehicle is now undrivable from the damage sustained in the accident & sitting waiting for repairs. I am disgusted that Jack & Don's crashed my car on Tuesday 12/22/20, and even though I spoke with Shari on 12/23/20 at 10am, Jack & Don's still did not disclose to me that my car was involved in a wreck, nor details of the accident. Shari's excuse was "Mike was going to call me the next day while he was finally driving my car to Duluth." So he was going to call me while driving from his non-hands free flip phone - thats illegal. And how about some follow thru to make sure that was actually done?! It was 5 days later before someone not affliated with Jack & Don's, who saw the wreck, notified me of the accident on 12/28/2020. Jack & Don's does not want to take responsibility for their actions. And instead have lied about details of the accident (the police report & accident pictures do not lie regardless what Shari wants to say) and hid the accident - they did not disclose to me about the accident, they did not inform their insurance company my car was involved, and did not even offer to refund the $350 they charged me for the tow. And because Jack & Don's did not disclose my vehicle being present in their care at the time of the accident, it further complicated & slowed down the insurance process to get the needed repairs for my vehicle. All of which could have been avoided if Jack & Don's was upfront & honest about the situation. My stress level is through the roof, I had to miss work & lose more wages, and finally get the police report with pictures of the accident and I am truly sickened by Jack & Don's horrible behavior through this whole ordeal. Mike (Jack & Don's employee) was struck by another large truck, went off the road into the ditch, hit 2 trees head on and doesn't think that would cause damage to my car chained on the back?! Seriously?! Unreal. They haven't even offered to refund my tow fee! So basically I paid them $350 to trash my car, stress me out, lie to me, deny the damage they did, cause me to lose more money, and be stuck without a car for weeks. I don't know what to do first cry or puke!
If you decide to use this business get everything you want done "in Wr... read more If you decide to use this business get everything you want done "in Writing" before any work is done or you may end up owing a lot more than you planned on spending. This business is known for performing additional work without prior customer authorisation which ends up costing you way money than you may have planned on spending. Customer beware is all I am stating. There is other businesses that do the same work but with better customer relations, Jansa automotive machine service is one of them located outside Grand Rapids, Mn
If there a No star rating that is what I would give them. They don't e... read more If there a No star rating that is what I would give them. They don't even deserve a one star. On Saturday August 4th. we (4 women) had a flat tire at the hotel. When Jack showed up he was unpleasant, filthy and in offending clothes. He looked at the SUV and said we were missing pieces, not the right pieces whatever, He couldn't get the spare tire dropped down. He told us his brother would have to come in the flat bed, tow the car and fix it at the shop. He then left us because he had another call. Meanwhile, two very nice gentlemen came out of the hotel and had our tire not only down but changed in about 15 minutes. Not only are they not small town nice, they tried to take advantage of a group of women. If they don't know how to act or even change a tire then I wouldn't trust them to do anything.
