Ram service near Inver Grove Heights, MN

they replaced my break pads, and a couple weeks later they began squeaking when I was breaking. I brought it back in, but they didn’t hear the squeak or take the time to figure out what was going on. They dismissed my concern, saying maybe my breaks were dirty, wet, too hot…. and sent me home. I took my car to Brooklyn Park TGK and they took the time to figure out why my breaks were squeaking - Maple Grove put in the wrong kind of breaks. Maple Grove TGK is going to replace my breaks for the correct kind, but I don’t trust them to do it right. They have been rude and dismissive to me, and didn’t fix my car like they should have. I’m extremely disappointed and would not recommend them to anyone.

Brought my truck in for an oil change, tire rotation, and to have a bolt tightened on my battery. During the appointment they told me my front and back alignment was "out of whack". I agreed to the fix. I was charged the full amount for everything, just short of $200, and was told everything was done. Except for only half the alignment was done, they stated they couldn't do the rear adjustment. Still charged me full price. I noticed they hadn't tightened the bolt, and after calling it to their attention they told me I didn't need it. When I got home I noticed they hadn't done the tire rotation either. I texted and was told that despite it being 2 years since I put the tires on without a rotation, it wasn't needed. Yet was charged for it. So end of the day, the only thing that was fully done that I asked and paid for was an oil change. At least I'm trusting that was done. For $200. I was told TGK owes me $10 for not doing the tire rotation. Disappointing response. Normally I love you guys, only bring my truck there because you've always been great. I've twice been asked to fill out a review for this appointment and this is the 2nd time I've expressed my disappointment with my appointment and no one seems to care. I had to make special arrangements for this appointment, that's on me due to my schedule, but it makes it more frustrating that it was so "messy". If a customer asks and pays for a service, they should get that service. If they don't need it or a business can't provide it, they shouldn't be charged for it.

Did the diagnostic on Friday morning at 7:30am 9/22 and never received the estimate to get repairs. It took the entire day to get the car back and still no idea on how much it will cost. Called yesterday and asked for the estimate, said they emailed it. That didn't happen. Would be nice to know what the price would be for repairs!

We, at Certified Auto Repair, are Automotive Service Professionals you can trust! Serving the automotive needs of Spring Park, Mound, the Twin Cities; Minneapolis/St. Paul and the neighboring communities, our technicians are Factory Trained and ASE certified. We use the latest Factory tools and equipment when servicing your vehicle. We are one of only a few shops in the state trained to reprogram the many computer modules on today's vehicles using only factory specific tooling thereby eliminating many tough to find problems with factory rewritten software for your vehicle. We also specialize in CHECK ENGINE LIGHT repairs and offer a complete menu of competitive Services including: Brakes, Shocks, Suspension, Tires, Alignment, Fuel system cleaning, Transmission Service, Heavy Line Engine Repairs, Coolant Flush, Air Conditioning Service, oil changes and many more services. We take pride in offering our customers quality service and repair at a fair price with same day service on most items. We also offer Free Loaner Cars for your convenience.

My rear end has this knocking I brought it in, they charged me $830.00 to fix “the knocking noise”. The noise didn’t go away and it’s louder now and on the phone they told me the noise had slowed and stopped which was a lie. I was so pissed I didn’t want to take my car until they fixed the issues instead of charging me for them doing nothing… never will be going back there!

There is no one else I would trust to diagnose my car! They have saved me hundreds of dollars compared to my dealership quotes. Love the local, small business attitudes that are so far and few these days. They are proud and stand behind their work!! Tracy Lee

I take all of my vehicles to Auto Works. I am 100% satisfied with the quality of work performed by Auto Works. I trust that the job is completed at the highest level of service. Rose and Tom are experts at customer service and always have been friendly, knowledgeable and professional. I highly recommend taking your vehicle to Auto Works. The experience is exceptional. They are the best and set the standard.

You guys did an amazing job! After the repair my S4 feels like a new car. I've been to many shops with many cars but I got never a better service than with you. You are detailed, can explain everything that even I understand it and the time it took you to do all of this was outstanding. Thanks again! You made my day!

Excellent service. They changed my oil, headlight, and gave me a much needed vehicle diagnostic on the other things I needed fixed in record timing, and for a really good price. The people there were all super nice and friendly. 10/10, will visit again!

You guys screwed my car all up. I will not be going back and I have another appointment with a different shop to fix what you did to it. I feel you caused this and your shop is costing me a lot of extra money for something that wasn't wrong but now it is. And right around Christmas is this how you real operate. I so regret going in to your establishment. And won't ever go back. I just hope it can be fixed right. I will be turning you in to the BBB and a lawyer. Screwing people over is not right. I have heard nothing but bad things from people about your place you call a business. You should be ashamed of yourself.

The BP Fuels Guarantee is more than just a statement. In the unlikely event that you experience fuel system trouble due to the use of Amoco Ultimate®, BP Silver (mid-grade), BP Regular or BP Diesel®, we'll reimburse you for the repairs. Simply call us at 1-800-333-3991 to report the problem. You'll also need to provide your fuel receipt and mechanic's repair bill. We'll review your claim, and any BP fuel-related repairs will be reimbursed to you. We also offer top of the line auto repair services at the most competitive pricing.

Nick and the rest of the guys are great! I would recommend them to anyone in need of an honest and reliable auto shop! Jack Nordmeyer

I brought my car in for a brake job after a couple years of general negligence. I am just over 100k miles so it was no shock that they had many recommendations for additional repair other than brakes. They called before doing any work and explained in detail what was needed. I was able to decide what I wanted done and what I would like to postpone or do myself. When I advised what I would like them to skip doing, they didn't lecture me or question why I didn't want that particular service done. They were very patient. I felt that their prices were very fair. Much less expensive than chain shops. My total ended up being less than what was quoted as a particular job (replacing a seal) took less time than they had anticipated. Through personal experience, I know a lot of shops charge for the hours that is standard for a particular job regardless of the hours it ends up taking. I almost expect it at this point and was shocked that they were honest about the hours worked. I tend to avoid car repairs due to the fear of getting ripped off and generally dealing with poor business practices that are common with car repairs. I was so pleasantly surprised that this is not at all the case at Action Auto. I will absolutely be back and will likely take better care of my car because I feel comfortable with the staff and the business. Claire Byerly