Saab service near Mankato, MN

Went to get new tires put on. My car had special locking studs at the time. A technician asked if I had the right key for taking them off and I told them no. Jeremy decided they were going to try and remove them anyway even though they didn’t have the correct tools. He used the wrong extractors and broke 3 of them. Wasted 45 mins and I had to go somewhere else to get them replaced any how. Service was not very friendly. Very adamant that it was a priority that they got to leave at 5 and not a priority to get my vehicle done.

I came in for a “free” oil change which was scheduled ahead of time. I waited for an hour and 20 minutes, was sold a ridiculous price for some filters. When car was ready, I got in to find my car sounding loud like a motorcycle. Quickly turned around to be told there was a broken box causing the noise (news delivered to me in a “it’s your issue” rude demeanor. However, when I drove it there and forever prior, no loud motorcycle noise. Conveniently, the last time I had my explorer there I drove in without any issues and left with a tire sensor fault that ironically came on at that given moment. Ironic? Or drumming up business?! Very unhappy and definitely broken trust!