Honda service near Plymouth, MN

My rear end has this knocking I brought it in, they charged me $830.00 to fix “the knocking noise”. The noise didn’t go away and it’s louder now and on the phone they told me the noise had slowed and stopped which was a lie. I was so pissed I didn’t want to take my car until they fixed the issues instead of charging me for them doing nothing… never will be going back there!

Tony was very helpful with looking into a fix for a detached splash guard. I've been an Apitz customer for many years, and have always received prompt, courteous service.

Another huge oil stain on new epoxy floor after Trinity oil change. Friday 1:00 PM Sue Ferguson, 2017 Honda Pilot

I've had my 2 vehicles over the past 6 years at The Professional Garage and they have done just an excellent job. They have always charged me less to have my vehicles done. Over all, you guys do only what is truly needed to be done, and I always use them for any and all of my regular repairs on my vehicles. You guys do this Inver Grove Heights location ‘proud’. Larry K

Never actually fixed the issues I was experiencing. It seemed as if they recommended something for an issue they really didn't know how to fix, didn't care to research, OR an approach of new brakes just cause it's easy money for them. Ive left them a voicemail and email to return my call to discuss, but they haven't returned my call.

Dropped my vehicle off the night before my appointment for an oil change. The vehicle still wasn't done by the "when needed time." The vehicle was complete right at closing time. The explanation was a bunch of excuses until a different service write came over and explained exactly what happened. Normally wouldn't be an issue for me but I needed my vehicle by a certain time that day. I've been going here for 13+ years so was slightly disappointed by the lack of explanation and inconvenience.

Car was there three times for a simple alignment. Ive beat my head against the wall enough over the incompetence. After first appointment the car was worse than when I brought it there. I could go into much more detail but it's not worth it. Complete waste of time and money. I'll gladly go somewhere else.!! ????

Very dissapointed, My family meaning my inlaws and sisters and parents have been bringing their cars into Monticello Goodyear for service work for years because of my recomomdations and it made me sick to my stomach to see what they were charging for the exact same parts i could pick up at the local parts store, i googled their parts list and everything came up at the local Napa store not a dealer. I understand labor cost but come on upcharge for parts and when i say upcharge i mean $426.00 more than what i could purchase them for direct from Napa. Best part is they dont even pick up the parts, Napa delivers them for free. Dont give me B.S. about overhead they were still getting over $950.00 for labor, pretty sure even at $100.00 it wouldnt take over 9 hours to complete this job. People wonder why they feel cheated its because they probally are. I will say that all of the people who work their are friendly and helpfull, but i would put up with a gruff personality to save $426.00