Engine repair service near Prior Lake, MN

they replaced my break pads, and a couple weeks later they began squeaking when I was breaking. I brought it back in, but they didn’t hear the squeak or take the time to figure out what was going on. They dismissed my concern, saying maybe my breaks were dirty, wet, too hot…. and sent me home. I took my car to Brooklyn Park TGK and they took the time to figure out why my breaks were squeaking - Maple Grove put in the wrong kind of breaks. Maple Grove TGK is going to replace my breaks for the correct kind, but I don’t trust them to do it right. They have been rude and dismissive to me, and didn’t fix my car like they should have. I’m extremely disappointed and would not recommend them to anyone.

Car was making unusual sound, brought it into TGK, they diagnosed it and gave me a written estimate for $1100 decided to get a second opinion ad that seemed high….. was able to have the car looked at by another established mechanic who said it needed $200 worth of work…. works great now and our family will no longer be a returning customer to TGK as we no longer have the confidence that they are being honest in their evaluation of work needed

I have been coming here for a long time. Maybe 7 years. The service is always great, but they are pretty expensive. There was a time I needed some major engine work, and they quoted me over 5 grand to do something that I got an independent mechanic to do for about 1500, including parts. I will only go there as a matter of convenience now and for smaller repairs. Anything major, bring it elsewhere. I would love to give Steve at Southcross the business, but he prices himself out of the market.

The word "Honest" is part of our name for a reason. We train our managers and owners to do everything possible to kill the old stereotypes associated with mechanics and car shops. At Honest-1, 66% of our customers are female, and we recognize that. We endeavor to ensure no customer leaves the lobby until she is given an explanation of all charges (complete with diagrams, computer models, and technician advice with a smile). Customer service and customer experience is our top priority! All our centers across the country maintain an upscale lobby with features like leather easy chairs and couches, sparkling tile floors, complimentary soft drinks and bottled water, gourmet coffee stations, large flat-screen televisions, secure children's play areas, pristine restrooms, and exceptionally clean work areas. We have taken years of auto-shop experience and coupled it with an unparalleled attention to detail and a keen ear. We listen to you, and we hope to continue to cater to your needs as we grow.