Family owned and operated auto repair by ASE Certified technicians and... read more Family owned and operated auto repair by ASE Certified technicians and you can't beat their 36 month 36,000 mile warranty!
So happy I stumbled across Cave Springs Auto Service on my search for ... read more So happy I stumbled across Cave Springs Auto Service on my search for affordable auto repair. Mr. Kim was incredibly friendly and has the BEST price in town! I haven't found any other repair center that can offer a better price. Friendly service, timely repairs, great prices...Cave Springs Auto Service Center is my family's new go-to repair shop!!
Worst customer service ever. They charged me $70 for a Diagnostic test... read more Worst customer service ever. They charged me $70 for a Diagnostic test that had the same information on it as the emissions test that they had just run on my car. They did add an additional part as a necessary replacement although the part wasn't bad. After a friend pointed out that this part wasn't bad, they stated that it was simply a 'suggestion'. I think they should have been more specific although there was no paperwork to be specific on. I got a receipt for my $70. Autozone's free diagnostic tests at least give you some paperwork. When I expressed my dissatisfaction, I was told that I knew nothing about car repair and I was probably lying about how useful the test was. Riiiiiight. The owner really argued vehemently with me about returning my money so I guess he needs it more than I do. By the fact that he works another job and the run-down appearance of this location, I finally stopped trying to get a refund on the most useless and outrageously stupid diagnostic test I've ever had. If you want to be treated with respect and common courtesy, go somewhere else. If you want a company that believes that the customer is always right, don't go here.
