Dodge service near Independence, MO

I brought my car in for an oil change and some diagnostics were performed. I needed new tires and my battery registered low. In checking prices around town for the same tire recommended New Concept had a lot more fees than other places. Therefore, I chose to go somewhere else. In regard to my battery, my car started, but there was some hesitancy. I decided to go to Advance auto to have it tested and replace it if necessary and found out the positive cable was slightly disconnected which was obvious. Advance auto tightened the cable, tested it and all is good. They even tested my alternator. The loose cable should have been recognized by New Concept. They also forgot to reset my oil button to 100%. I have had good service in the past, but this trip was disappointing.

On 7/28/14 I took truck in for new spark job. On screen and printed flyer a summer special discount of $25 on any service over $100. I stated that I didn't want new wires. I waited over 2 hrs while mechanic said engine was too hot to work on. They first called be to the shop because they said the wires were too old to save. Then they called me back to show me the broken plug with contact tip missing. They next showed be the same plug with more of it missing insisting that it had been broken already. They soaked the threads with penatrating oil over night. The next morning they broke off all the plug with wrench flats. Two more days later they drilled out and removed the plug with an easy-out. They said I would have to pay for the easy-out tool and 2 1/2 hours of extra shop labor. This seems excessive for drilling out one plug and backing it out with an easy-out. The final bill was $532.68 and they took away the $25 special and $10 off the 96.92 wire set. they had on the earlier estimate claiming it was to pay for the easy-out. Lee Curtis

Calvert's Express Auto Service & Tire commits to our customers and always strives to maintain an outstanding level of customer service and technical excellence. We never inflate the bill by including services you don't need, and we always discuss all work with you before we begin. Please visit our Services page for more information on all we have to offer, and feel free to contact us today for a free estimate.