Pathfinder service near North Kansas City, MO

Traveling form another state for the Holidays I needed to get tires before return. After install when driving the car made a noise and vibrated-I was short on time and New Years was coming so I took my car back first thing the next morning. I was told that the bearings were bad and tie rod like an additional $800.00! I had them do the work the parts were $250.00 and if I had the time I would have done myself. When I picked up the car it made the same noise I took part they put it up o;n the lift and all that was original wrong was a $12.50 pin!!!! They did not offer to give any of my money back! I would not do Business with them again for anything!

When I first came to new concept I thought they were good. So when something major went on with my car I came back to new concept. It turns out that I needed a new engine which cost me $12,000. Since I got the new engine I was still experiencing the same problem that led me to get the engine. About every thousand miles my oil light was coming on and I had to add oil to my car. Took it back to new concept and the gentleman said that it was the oil pan that was leaking or something like that. So they repaired that. That was another along with some other things I had done. $4,000. The problem persisted. When I brought it back the next week the shop Foreman said oh the gentleman that did the work did not top it off? We'll top it off and you'll be fine. The next week. The oil light was back on again. I spent the next 4 weeks coming back to new concept so they could research where this oil was coming from and more importantly where it was going. On the 4th trip in they told me that my turbo was leaking into my exhaust and that's what was doing it and that was going to cost me another $4,000. At this I have lost all trust in them, so I took it to the Audi dealership. The Audi dealership measured the oil could not find any leaks. Not in my turbo or anything. It took a couple of trips to the dealership for them to measure consumption and try to figure out what the problem was. They did and they told me it was the pistons. Which the pistons are the engine. So now I need to take it back to new concept to see if they will honor their warranty for the $12,000 engine that are put in or not. I do not have any faith in there shop Foreman to get the job done correctly. It seems as though he is just trying to push me off so he can get on to the next thing. I have sent the information from Audi to New Concept so now we'll see if they honor the warranty and fix the problem.

Established in 1986, and still owner operated,by Eudell & Pam. We are a full service ASE certified shop that can handle any repair from wiring problems to transmission overhauls. Air conditioning to hard diagnostic problems and everything in between. "Honesty is our Policy"

Quality customer service and trusted mechanics!

These people replaced my daughters engine total cost $1400.00. A week later we had to take it back because of a bad oil leak. It was the main rear seal. $20 part but $350 in labor because they had to drop the engine again. I asked why they wouldn't automatically replace a $20 seal in a 2002 engine while the engine was dropped and their response was well it's under warranty so you can file a claim with the person you bought the engine from to get reimbursed. So I did and guess what?? Claim denied because they said replacing the main rear seal when replacing an engine is considered routine maintenance and should've been checked and replaced at the time of the engine replacement.

These guys are my go to shop in eastern Jackson County. Fair rates for excellent service

We lost our old shop of many years. We were looking for a new one and came across this one with a 5 star rating. I thought there is no way a auto shop could be that good. I want to say we were totally impressed. If you’re looking for a clean and honest repair shop with some great guys check them out. I would highly recommend this shop.

This transmission shop explained clearly the problem and how it needed to be repaired. Their honestly is refreshing, one of the few repair shops I would highly recommend.

Great service, one of the best auto repair services in town, or Kansas for that matter- extremely knowledgeable with "Old school" customer service! fair,reasonable,HONEST.Pretty rare these days! If I have ANY car problems, I Call B&B GARAGE! Felton H. Basehor, KS

Quality work in a timely manner with a great price! $50 brake job per front and rear was an exceptional price compared to all the automotive in town... I'm glad that my friend recommended me to this shop! I will gladly bring my car back! Thanks guys!

I am not very happy with my experience at Peerless Automotive. I called them telling them my alternator is going bad and needs replaced and then took my car into their shop and told them in person. They told me I still had to pay $160 dollars for the “test” on the issues that I already knew. Previous dated inspection by Peerless showed my belt needed replaced as well. Upon test completion it was in fact my alternator that needed replaced. Despite letting Peerless perform the work, I didn’t not receive my $160 back for the “test” they needed to run. The work itself to replace the alternator and belt was outrageously high ($940 including test cost). A new alternator costs approximately $100-$120 and a belt costs ~$30 for a Toyota Corolla. I will not be bringing my car back to Peerless for any maintenance work other than oil changes.

Certified Transmission specializes in the repair and replacement of transmissions and related components. Come in today for a free Certi-Care Evaluation!

My son's car broke down 600 miles from home, and was towed to Butler's. It turned out the damage was extensive and there were many calls back and forth between myself and Tanner. He and his team worked diligently to help us through a difficult situation. They were honest and knowledgeable, and I recommend them highly.